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An error when defining new alert in OpsCenter Gui

Hi All,

I'm trying to create a new alert from OpsCenter Gui, and I'm getting an error such as below at the last step of the process:

An unknown exception has occured. To continue, click on any tab.


Thanks to help how to fix this.



6 Replies

pls give us more insight,

pls give us more insight, such as what kind of alert are you trying to configure

what version of opscenter

also give us screenshot of it

Hi,   OpsCenter version is



OpsCenter version is 7.5

I'm trying to add the alert  "High Job Failure Rate"

The error is exactly the one given above "An unknown exception has occured. To continue, click on any tab" appearing in a box at the middle of the window with brown colour.



Give a try to

Give a try to below

Hi, From where I can Log into

Hi, From where I can Log into View Builder? Is it from OpsCenter GUI?



There is seperate installer

There is seperate installer for that


The error in log when

The error in log when finishing defining a new alert; under /opt/SYMCOpsCenterServer/logs

2,58330,148,148,2182028,1404687581945,28972,209,0:,3011:PullCollectorContext JobCollector masterserverbz pull failed  - [Nbsl/Agent communication exception]: A5004: Error in retrieving completed job data  at   at   at    at   at       at      at java.util.concurrent.Executors$ Source)  at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)        at Source)  at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(Unknown Source)      at java.util.concurrent.ScheduledThreadPoolExecutor$ Source)     at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)       at java.util.concurrent.ThreadPoolExecutor$ Source)   at Source)Caused by: A5004: Error in retrieving completed job data at     at     at       at        at   ... 13 moreCaused by: A5004: Error in retrieving completed job data     at$JobInfoIteratorWrapper.getNextPage(        at$JobInfoIteratorWrapper.getNextPage(        at       ... 15 moreCaused by: IDL:com/symantec/nbu/nom/agent/common/ActionFailedException:1.0  at      at      at$JobInfoIteratorWrapper.getNextPage(        ... 17 more,2,(0|)
2,58330,148,148,2182029,1404687581981,28972,209,0:,74:PullCollectorContext JobCollector masterserverbz pull restarting collector,2,(0|)
2,58330,148,148,2182030,1404687583096,28972,1855650,0:,2524:NmDbfacade storeRecipient failed id: null name: type: 1 error code: 548 state: 23505 - com.sybase.jdbc2.jdbc.SybSQLException: SQL Anywhere Error -196: Index 'Unique_RecipientName_ForType' for table 'nm_Recipients' would not be unique       at com.sybase.jdbc2.tds.Tds.processEed(   at com.sybase.jdbc2.tds.Tds.nextResult(   at com.sybase.jdbc2.jdbc.ResultGetter.nextResult(  at com.sybase.jdbc2.jdbc.SybStatement.nextResult( at com.sybase.jdbc2.jdbc.SybStatement.nextResult( at com.sybase.jdbc2.jdbc.SybStatement.updateLoop(        at com.sybase.jdbc2.jdbc.SybStatement.executeUpdate(     at com.sybase.jdbc2.jdbc.SybPreparedStatement.executeUpdate(      at com.mchange.v2.c3p0.impl.NewProxyPreparedStatement.executeUpdate( at        at    at     at     at     at at  at      at     at   at     at     at org.jacorb.poa.RequestProcessor.invokeOperation(   at org.jacorb.poa.RequestProcessor.process(   at,2,(0|)
2,58330,148,148,2182031,1404687585448,28972,172,0:,87:JobAgent7x masterserverBZ getAllJobs DataIterator getNextBlock received blockLength : 5,2,(0|)
2,58330,148,148,2182032,1404687585852,28972,172,0:,88:JobAgent7x masterserverBZ getAllJobs DataIterator getNextBlock block is null/zero length,2,(0|)
2,58330,148,148,2182033,1404687609037,28972,209,0:,104:VolumeAgent7x masterserverBZ getAllVolumePoolIterator DataIterator getNextBlock received blockLength : 4,2,(0|)

problem fixed by setting the right hostname of recipient under /etc/hosts balgmas1o