Monitor View displaying "The report did not return any data."

[richard_moat]

Hi,

The problem is that in the Monitor View all Summary Panels display the message "The report did not return any data".

• We are using Symantec OpsCenter Analytics 7 to report on Backup Exec 11.5
• This is a brand new OpsCenter Installation
• I have followed instructions for the installation
• I have followed instructions for the Agent and Data Collector configuration too
• We do not use NetBackup
• I have successfully installed the agent on the Backup Exec server.
• I have successfully added the agent into OpsCenter
• I have successfully added the Data Collector into OpsCenter

The Issue:

Agent Configuration:

Help!

Has anybody had the same issue? Can anybody help :)

Thank you,

Richard Moat

[nbutech]

Hello,

Please let me know if you are still seeing thiis issue.

[richard_moat]

Hi,

Yes, we are still having this issue. Can you recommend if this issue is related to us using Symantec Backup Exec? As if this is the case there is no problem as we are moving to Net Backup.

However if it's a problem with the setup/installation I would need to have this working before the rollout of Net Backup.

Thanks for your response.

Richard.

[JohnnyDH]

Exactly the same problem as the first user has reported.

We have Backup Exec 10d with OpsCenter Agent and server version 7.1 with the latest patch installed.

Any ideas?

Regards Jan

[mmeeggaann]

Hi everyone!

I also have the same  issue. It is a new installation of OpsCenter, we have configured several Backup Exec media servers and only one NetBackup master server. Everything works fine with NetBackup, but not with Backup Exec... in the Monitor View all Summary Panels display the message  " The report did not return any data". We have different versions of Backup Exec and the issue applies for all of them.

Has someone resolve this issue?

richard.moat, did you find the cause of this problem before move to NetBackup?

Any help, it'll be great!

[richard_moat]

Megan,

Yeah we still have the issue unfortunately no fix as yet. We will be moving over to NetBackup soon I hope so as you mention above everything should work find with NetBackup.

Still if anybody finds a fix for this I would be interested in hearing it.

Rich.

[Drew_Walker]

Would also, be very interested if anyone has a solution.

Thanks

[mmeeggaann]

Thank you Rich, Don't worry about integration with NetBackup, it works fine.

[SParashar]

Hi,

I had the similar issue. On going through Admin guide I found that Monitoring Overview reports are applicable for Netbackup only.

This view is displayed when you select Monitor > Overview (default view). This
view gives an overview of your NetBackup environment. This view contains the
different sections which display specific information about your NetBackup
environment.