06-13-2016 02:54 AM
I have recently upgraded a small Netbackup environment from 7506 to 772, and following upgrade the JOB element of the data collection into Ops Center is not functioning.
I firstly upgraded Ops Center to 772, followed by the Master Server. Both are running on the same W2K8R2 server as this is a small installation with a single NBU Master/Media server.
I noticed after a short while that there is NO Job data since the upgrade was performed.
I have performed a DEFRAG of the Ops Center database, recycled Ops center, recycled NBU services and finally rebooted the W2K8R2 server - all with no effect.
The Master server is showing as partially connected and The error i am seeing on the JOB data type is as follows:
[Nbsl/Agent communication exception]: ErrorCode - 25 : cannot connect on socket (Can not connect to Remote Service:[bpjobd-server name])
As this is on the same server there should be no issues with communications - and Windows Firewall is set to off.
Any advice appreciated......
AJ.
Solved! Go to Solution.
11-03-2016 08:07 AM
This turned out to be an issue with the Ops Center database during upgrade from 7.5 (specifically) to 7.7.2. The last collected date/time was not being updated correctly and it appeared that the date was in the future - hence data collection failed.
Support manually corrected the database via SQL query and all was well.
AJ
06-20-2016 08:57 PM
Hey
do you still having this issue.
check the nbsl process running on master server
06-21-2016 07:11 AM
Yes - still having issue - NBSL service is running on master.
AJ.
06-21-2016 09:26 AM
Support case opened and working with Veritas at present.
AJ
11-03-2016 08:07 AM
This turned out to be an issue with the Ops Center database during upgrade from 7.5 (specifically) to 7.7.2. The last collected date/time was not being updated correctly and it appeared that the date was in the future - hence data collection failed.
Support manually corrected the database via SQL query and all was well.
AJ