OpsCenter - 10939 error when adding new master server

[ZailaniKasbolah]

Hi,

im trying to add a new master server that is currently running netbackup 9.1 into my Opscenter running 10.0.0.1

my master server is running RHEL7.6 and my opscenter is running windows 2016. 

i can ping and login to java console of master server from opscenter server but when i try to add it into opscenter, i encounter opscenter-10939 error.

i try following "https://www.veritas.com/support/en_US/article.100032300" but since im using the root user, im not sure if its apply to me.

does anyone have any suggestion that i can look into?

[kiyan]

Hi @ZailaniKasbolah 

you need to provide more details for the error you are facing.
Kindly take a look at below posts as well

https://vox.veritas.com/t5/NetBackup-Appliance/OpsCenter-error-10939/td-p/852069

https://www.veritas.com/support/en_US/article.100032300

required ports:

https://www.veritas.com/support/en_US/doc/80731497-127431417-0/v46384563-127431417