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OpsCenter: Specified key already exists

jwarfield
Level 2
Employee Accredited

All,

 

When I try to install a new OpsCenter license I recieve the message "The specified license key already exists" from the OpsCenter web GUI. I know there are steps to remove the license file manually form the filesystem which will remove this roadblock, but I cant seem to dig up the file name and location that needs to be removed.

 

The way I remember it you shut down the OpsCenter services

Delete one or two files

Start the OpsCenter services again, but for the life of me I cannot remember what file/s one needed to remove. Anybody have a KB on this issue? or know what files the OpsCenter cashe it's license key to?

 

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions

Deeps
Level 6

Jonathan check for the file C:\Program Files\Common Files\VERITAS Shared\VRTSLic\lic.There will be a .vxlic file . Delete this after making a copy of it and then restart the opscenter services. Add the key again .It should work.

 

DeepS

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2 REPLIES 2

Deeps
Level 6

Jonathan check for the file C:\Program Files\Common Files\VERITAS Shared\VRTSLic\lic.There will be a .vxlic file . Delete this after making a copy of it and then restart the opscenter services. Add the key again .It should work.

 

DeepS

jwarfield
Level 2
Employee Accredited

Deeps,

 

Thank you kindly. Thats what I was looking for.

 

Regards,

 

Jon Warfield