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OpsCenter - "Fatal error during installation" (upgrade from clean 7.5 to 7.5.0.4)

opsuser
Level 3

 

Hello,

 

I have searched for any information about this but only found basic information and not real solution. The problem is with upgrading OpsCenter 7.5 to 7.5.0.4 Maintenance Pack.

 

I am installing a clean OpsCenter software (basic version, not Analytics), version 7.5. Then I try to upgrade to 7.5.0.4 version but it always fails at Database Schema Upgrade stage and rolls back to 7.5 version with “Fatal error during installation”. The log does not give me any useful information.

 

In the past I had issues upgrading from OpsCenter 7.0.1 to 7.5 (I had to scratch the database and install it clean, then I was able to “upgrade” – now I cannot even upgrade from a clean version of 7.5 to 7.5.0.4).

 

A fragment of the log:

 

10-16-2012,13:20:47 : Started Service: SQLANYs_VERITAS_OPSCENTER
10-16-2012,13:20:47 : Started Service: OpsCenterServer
10-16-2012,13:20:47 : Started Service: OpsCenterWebServer
10-16-2012,13:20:47 : SRVRCustAct[Exit]::StartOpsCenterServerServices
10-16-2012,13:20:47 : GetLastErrorStringEntering Function GetLastErrorString
10-16-2012,13:20:47 : GetLastErrorStringExiting Function GetLastErrorString With return value Fatal error during installation. on Line No. 272
10-16-2012,13:20:47 : Return value for the Install action is : 1603 Error String : Fatal error during installation.
10-16-2012,13:20:47 : Call the API for Post Install configuration
10-16-2012,13:20:47 : CDlgInstallProgressBase::InstallProductExiting Function CDlgInstallProgressBase::InstallProduct With return value 1603 on Line No. 158
10-16-2012,13:20:47 : CDlgInstallProgressBase::OnInstallStopEntering Function CDlgInstallProgressBase::OnInstallStop
10-16-2012,13:20:47 : GetLastErrorStringEntering Function GetLastErrorString
10-16-2012,13:20:47 : GetLastErrorStringExiting Function GetLastErrorString With return value Fatal error during installation. on Line No. 272
10-16-2012,13:20:47 : Fatal error during installation.
 

Operating System: Windows Server 2008 Standard SP2 x64

Has anyone ever found any real solution for this?

21 REPLIES 21

Supergoof
Level 4

I'm interested in a resolution to this too.

opsuser
Level 3

Sorry for not responding earlier. The issue with OpsCenter was finally resolved by setting up a new server and installing the software from scratch.

On the old server, OpsCenter was in non-upgradeable state, as I've been told by Symantec (whatever it means).

Thank you all for your help and comments. The topic is now closed.