10-31-2011 07:43 PM
Hi,
I need help, I set up alerts Polices in OpsCenter, i create police for Job Finalize and JobFailure, but Netbackup Jobs in failure or finished, but i not generated alert, i see the jobs finished or failed in monitor>jobs, but alert is not see, and not see error.
Because alerts are not generated it does not send to me. (smnp), But other alerts, frazen tapes, tape down is OK, and Opscenter generated alert and send to me.
This situation only begin two weeks ago.
Can someone help me, with troubleshoting.
11-03-2011 09:21 PM
Did you specify any specific Job Type and/or exit status while creating the alert policy (page 2 in Alert Policy creation).
Did you specify and specific scope while creating the alert policy (page 3 in Alert Policy creation).
Are you able to see alerts in Opscenter UI?
11-06-2011 09:49 AM
What have you changed in these two weeks ( Is it an upgrade ) . What version of Opscenter you are running ?.
11-08-2011 07:55 AM
In case if you are running Opscenter 7.1.0.2 , we do have an E-Tract for it that states
11-10-2011 05:30 PM
Data Type |
Last Successful Data Load |
Last Run Time |
Collection Status |
Last Exception Message |
Audit |
Nov 11, 2011 12:12 AM |
Nov 11, 2011 12:12 AM |
Completed |
- |
Client |
Nov 11, 2011 12:12 AM |
Nov 11, 2011 12:12 AM |
Completed |
- |
Device |
Nov 11, 2011 12:12 AM |
Nov 11, 2011 12:12 AM |
Completed |
- |
Disk |
Nov 11, 2011 12:12 AM |
Nov 11, 2011 12:12 AM |
Completed |
- |
Error Logs |
Nov 11, 2011 12:22 AM |
Nov 11, 2011 12:22 AM |
Completed |
- |
FT |
Not Reported |
Not Reported |
Not Started |
- |
Images |
Nov 11, 2011 12:19 AM |
Nov 11, 2011 12:19 AM |
Completed |
- |
Job |
Nov 11, 2011 12:06 AM |
Nov 11, 2011 12:06 AM |
Completed |
- |
Media Server |
Nov 8, 2011 12:12 AM |
Nov 8, 2011 12:12 AM |
Completed |
- |
Policy & Schedule |
Nov 10, 2011 6:40 PM |
Nov 10, 2011 6:40 PM |
Completed |
- |
Scheduled Jobs |
Nov 11, 2011 12:12 AM |
Nov 11, 2011 12:12 AM |
Completed |
- |
Service |
Nov 8, 2011 12:12 AM |
Nov 8, 2011 12:12 AM |
Completed |
- |
Storage Service |
Nov 11, 2011 12:12 AM |
Nov 11, 2011 12:12 AM |
Completed |
- |
Storage Unit |
Nov 8, 2011 12:12 AM |
Nov 8, 2011 12:12 AM |
Completed |
- |
SubJobs |
Not Reported |
Not Reported |
Not Started |
- |
Volume |
Nov 11, 2011 12:28 AM |
Nov 11, 2011 12:28 AM |
Completed |
- |
ENVIRONMENT:
Master Server SO :Solaris 10x86
Netbackup Version :7.1
OpsCenter :7.1
Notes : The Master Server and Opscenter is running in same server.
Problem Description :
I Setup in OpsCenter several alerts, in the "Alert Polices" :
######## Alert Police 1 #######
Name Alert : Job Finalized
Alert Condition - Job : Job Finalized
Types : all "check"
Include all exit status "check"
ALL MASTER SERVER and check all polices (I have only one Master)
Trap Recepients : TO my snmp server
Alert Severity : Informational
Severity of email/trap sent for cleared alert : Informational
Activate The Police : "check"
######## Alert Police 2 #######
Name Alert : Job Finalized Error
Alert Condition - Job : Job Finalized
Types : all "check"
Include all exit status "check"
Exit Status to Exclude : 0, 1
ALL MASTER SERVER and check all polices (I have only one Master)
Trap Recepients : TO my snmp server
Alert Severity : Critical
Severity of email/trap sent for cleared alert : Informational
Activate The Police : "check"
###### Alert Police 3 ##################
Name Alert : Frozen Media
Alert Condition - Media: Frozen Media
ALL MASTER SERVER and check all Medias (I have only one Master)
Trap Recepients : TO my snmp server
Alert Severity : Warning
Severity of email/trap sent for cleared alert : Informational
Activate The Police : "check"
Trap Recepients : TO my snmp server
Alert Severity : Critical
Severity of email/trap sent for cleared alert : Informational
Activate The Police : "check"
######## Alert Police 4 #######
Name Alert : Incomplete Job
Alert Condition - Job : Incomplete Job
ALL MASTER SERVER and check all polices (I have only one Master)
Trap Recepients : TO my snmp server
Alert Severity : Warning
Severity of email/trap sent for cleared alert : Informational
Activate The Police : "check"
Problem :
When the backup finishes, it is not generated any alerts , if backup complete successfully “status code 0” (Police Alert 1), i not see any alerts in the Monitor -> Alerts or in "Alert Summary by Severity"
I put the any policy running “manual Backup” , and canceled the job, backup finish with status code 150, but again not generate any alert. ( Alert Police 2) , and put other backup running, but because a client is Offline the backup finish with status code 58, and again not generated any alert. i not see any alerts in the Monitor -> Alerts or in "Alert Summary by Severity"
But, when put any tape frozen , the alert is generated , and see alerts in the Monitor -> Alerts or in "Alert Summary by Severity"
But, when any job has its state "Incomplete" the alert is generated , and see alerts in the Monitor -> Alerts or in "Alert Summary by Severity"
I' m try more alerts and only Alert Condition "Job Finalized " is not Work. I see all Jobs in Monitor -> Jobs and results in % in the Job Summary by Exit Status
This alerts worked well until September, i try any situation "stop/start Services in Opscenter (opsadmin) or Netbackup, I disable and enable collections and alerts , reboots. But only alerty by condition is Job Finalized is not Work.
11-15-2011 11:44 AM
Nuno,
Please try the following:
1) Recreated the alert - perhaps the alert has become corrupt or has another filter issue associated with it.
2) Check ./installpath/OpsCenter/Server/db/log (Confirm if there are any SLG Files present) If so delete them, as they are failed SQL queries.
3) Cycle OpsCenter
4) Test a condition, failed or canceled job to Alert in OpsCenter.
5) Check the /installpath/OpsCenter/Server/logs directory (Confirm if there are any trap_2011*.log 's created)
If you do not receive alerts after recreating, may I suggest opening a case, as there maybe an underlying issue.