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Partially Connected to nb 6.5.5 agent

Hi, I got opscenter 7.1 running with two netbackup server connected. My nb 7.1 server is always connected but my nb 6.5.5 with opscenter agent installed i get Partially Connected from time to time. Sometimes it just works fine and cant figure out whats wrong.

8 Replies

Hi

Let me know when it says ," Partially connected " , Is it any specific data collection it fails for . Also make sure that correct agent path is provided in Netbackup Master server Properties in OC console .

actually it failes right now!

actually it failes right now! its not on a specifiec time seem more random.

Ive got the default paths in OC center.

ill try to keeptrack on when it happends.

se log below.

Audit Not Reported Not Reported Not Started -
Catalog Nov 9, 2011 3:23 AM Nov 9, 2011 3:23 AM Completed -
Client Nov 9, 2011 1:23 PM Nov 9, 2011 1:23 PM Completed -
Device Nov 9, 2011 2:53 PM Nov 9, 2011 2:53 PM Completed -
Disk Nov 9, 2011 2:53 PM Nov 9, 2011 2:53 PM Completed -
Error Logs Nov 9, 2011 4:33 AM Nov 9, 2011 4:33 AM Failed -
FT Not Reported Not Reported Not Started -
Images Nov 9, 2011 4:34 AM Nov 9, 2011 4:34 AM Failed -
Job Nov 9, 2011 1:52 PM Nov 9, 2011 1:52 PM Completed -
Media Server Nov 9, 2011 3:23 AM Nov 9, 2011 3:23 AM Completed -
Policy & Schedule Nov 9, 2011 3:23 AM Nov 9, 2011 3:23 AM Completed -
Scheduled Jobs Nov 9, 2011 4:55 AM Nov 9, 2011 4:53 AM Failed -
Service Nov 9, 2011 3:23 AM Nov 9, 2011 3:23 AM Completed -
Storage Service Nov 9, 2011 2:23 PM Nov 9, 2011 2:23 PM Completed -
SubJobs Not Reported Nov 9, 2011 5:00 AM Failed -
Throughput Nov 9, 2011 2:23 PM Nov 9, 2011 2:23 PM Completed -
Volume Nov 9, 2011 2:53 PM Nov 9, 2011 2:53 PM Completed -

Hi

It seems that the issue is specific to agent as all these failed data collectors ( Error / Images / Schedule and subjobs ) requires agent for collecting the data .

 

Confirm the path and username password. You can also have a look at Opscenter server logs ( OID 148 ) to get more precise reason for the failure .

 

Failing Collectors - Check for IOR & IOR.MGR files on the Master

Please check your Master server for the existence of old .ior or .ior.mgr files in your var directory.

  • Unix Master:          /usr/openv/var/
  • Windows Master:   \Program Files\Veritas\NetBackup\var\

 

These files will be created when NetBackup Start, and should clean themselves up when NetBackup Stops.

Look for old files, prior to your last system start or NetBackup Service cycle.

If you see old or in some circumstances - very old - .ior / .ior.mgr files, please perform the following.

  1. Stop NetBackup
  2. Ensure all services / daemons have stopped using the bpps command
  3. Once all services have stopped, remove any remaining ior / ior.mgr files.
  4. Start NetBackup
  5. Cycle Data Collection for that Master

Please Note: Do Not delete these files with the NetBackup Services Running.

In addition, please consider upgrading to NetBackup 6.5.6 or 7.1 - A number of nbsl / nbproxy issues were resolved in both releases and should alleviate your data collection failures.

 


 

If you feel this information was helpful or resolves your issue please remember to mark this post accordingly.  -- Tom Sprouse 

similar problem with OpsCenter 7.0.1

hi tom

i am having also similar problem and tried to find more information based on your explanation above but had no luck since now. i would be glad if you can provide a technote or a link.

when i check /usr/openv/var directory it seem that in our env i got very old ior.mgr files and i am not sure if i should handle as described from you.

# ls -ltr
total 288
drwxr-xr-x   2 root     root        1024 May 19  2009 nbdelete
-rw-rw-rw-   1 root     root        1143 Oct 13  2009 nbproxy_nbsl-ManageMedia-32.ior.mgr
-rw-rw-rw-   1 root     root        1143 Oct 13  2009 nbproxy_nbsl-ManageMedia-34.ior.mgr
-rw-rw-rw-   1 root     root        1143 Oct 16  2009 nbproxy_nbsl-ManageMedia-33.ior.mgr
-rw-rw-rw-   1 root     root        1143 Oct 23  2009 nbproxy_nbsl-ManageMedia-35.ior.mgr
-rw-rw-rw-   1 root     root        1143 Oct 23  2009 nbproxy_nbsl-ManageMedia-42.ior.mgr
-rw-rw-rw-   1 root     root        1143 Oct 27  2009 nbproxy_nbsl-ManageMedia-39.ior.mgr
-rw-rw-rw-   1 root     root        1143 Oct 27  2009 nbproxy_nbsl-ManageMedia-36.ior.mgr
-rw-rw-rw-   1 root     root         775 Apr 28  2010 nbproxy_nbsl-JobManagementEx-1.ior.mgr
-rw-r--r--   1 root     other      19842 May 10  2011 license.txt
drwxr-xr-x   3 root     root          96 May 11  2011 saved_obsolete_auth.05-11-11.11:58:26
drwxr-xr-x   4 root     bin           96 May 11  2011 vxss
-rw-r--r--   1 root     root        1143 Jul 10 05:08 nbproxy_nbsl-StorageService-48.ior.mgr
-rw-r--r--   1 root     root        1143 Jul 10 05:08 nbproxy_nbsl-PolicyManager-48.ior.mgr
-rw-r--r--   1 root     root        1143 Jul 10 05:19 nbproxy_nbsl-CatalogManager-48.ior.mgr
-rw-r--r--   1 root     root        1143 Jul 10 05:27 nbproxy_nbsl-ClientManager-48.ior.mgr
-rw-r--r--   1 root     root        1143 Jul 23 05:21 nbproxy_nbsl-CatalogManager-38.ior.mgr
-rw-r--r--   1 root     root        1143 Jul 23 05:29 nbproxy_nbsl-ClientManager-38.ior.mgr
-rw-r--r--   1 root     root        1143 Aug 10 05:17 nbproxy_nbsl-CatalogManager-26.ior.mgr
-rw-r--r--   1 root     root        1143 Aug 10 05:28 nbproxy_nbsl-ClientManager-26.ior.mgr
-rw-r--r--   1 root     root        1143 Sep  7 06:56 nbproxy_nbsl-PolicyManager-82.ior.mgr
-rw-r--r--   1 root     root        1143 Sep  7 10:00 nbproxy_nbsl-StorageService-86.ior.mgr
-rw-r--r--   1 root     root        1143 Sep  7 10:00 nbproxy_nbsl-PolicyManager-86.ior.mgr
-rw-r--r--   1 root     root        1143 Sep  7 10:52 nbproxy_nbsl-ClientManager-86.ior.mgr
-rw-r--r--   1 root     root        1143 Oct  8 05:08 nbproxy_nbsl-StorageService-30.ior.mgr
-rw-r--r--   1 root     root        1143 Oct  8 05:08 nbproxy_nbsl-PolicyManager-30.ior.mgr
-rw-r--r--   1 root     root        1143 Oct  8 05:18 nbproxy_nbsl-CatalogManager-30.ior.mgr
-rw-r--r--   1 root     root        1143 Oct  8 05:31 nbproxy_nbsl-ClientManager-30.ior.mgr
-rw-r--r--   1 root     root        1143 Oct 23 05:36 nbproxy_nbsl-CatalogManager-11.ior.mgr
-rw-r--r--   1 root     root        1143 Oct 23 05:48 nbproxy_nbsl-ClientManager-11.ior.mgr
-rw-r--r--   1 root     root        1143 Oct 28 05:18 nbproxy_nbsl-CatalogManager-27.ior.mgr
-rw-r--r--   1 root     root        1143 Oct 28 05:34 nbproxy_nbsl-ClientManager-27.ior.mgr
-rw-r--r--   1 root     root        1143 Oct 31 06:17 nbproxy_nbsl-ClientManager-10.ior.mgr
drwxr-xr-x 507 root     root        9216 Nov  2 07:32 host_cache
-rw-r--r--   1 root     root        1143 Nov  3 05:08 nbproxy_nbsl-StorageService-23.ior.mgr
-rw-r--r--   1 root     root        1143 Nov  3 05:08 nbproxy_nbsl-PolicyManager-23.ior.mgr
-rw-r--r--   1 root     root        1143 Nov  3 05:16 nbproxy_nbsl-CatalogManager-23.ior.mgr
-rw-r--r--   1 root     root        1143 Nov  3 05:27 nbproxy_nbsl-ClientManager-23.ior.mgr
-rw-r--r--   1 root     root        1143 Nov  3 08:33 nbproxy_nbsl-PolicyManager-26.ior.mgr
-rw-r--r--   1 root     root        1143 Nov  3 08:33 nbproxy_nbsl-StorageService-26.ior.mgr
-rw-r--r--   1 root     root        1143 Nov  3 09:56 nbproxy_nbsl-PolicyManager-25.ior.mgr
-rw-r--r--   1 root     root        1143 Nov  3 09:56 nbproxy_nbsl-StorageService-25.ior.mgr
-rw-r--r--   1 root     root          11 Nov  3 14:42 startup_time.txt
drwxr-xr-x   6 root     bin         1024 Nov  3 14:42 global
-rw-------   1 root     root        1611 Nov  3 14:43 nbproxy_pem.ior
-rw-------   1 root     root        1611 Nov  3 14:43 nbproxy_jm.ior
-rw-------   1 root     root        1611 Nov  3 14:48 nbproxy_pem_email.ior
-rw-r--r--   1 root     root        1143 Nov  6 05:30 nbproxy_nbsl-CatalogManager-15.ior.mgr
-rw-r--r--   1 root     root        1143 Nov  6 05:42 nbproxy_nbsl-ClientManager-15.ior.mgr
-rw-r--r--   1 root     root        1611 Nov  6 10:00 nbproxy_nbsl-ClientManager-15.ior
-rw-r--r--   1 root     root        1575 Nov  6 10:01 nbproxy_nbsl-CatalogManager-15.ior
drwx------   4 root     bin         1024 Nov 11 01:00 vnetd
-rw-r--r--   1 root     root        1143 Nov 11 05:08 nbproxy_nbsl-StorageService-17.ior.mgr
-rw-r--r--   1 root     root        1611 Nov 11 05:08 nbproxy_nbsl-StorageService-17.ior
-rw-r--r--   1 root     root        1143 Nov 11 05:08 nbproxy_nbsl-PolicyManager-17.ior.mgr
-rw-r--r--   1 root     root        1611 Nov 11 05:08 nbproxy_nbsl-PolicyManager-17.ior
-rw-r--r--   1 root     root        1143 Nov 11 05:18 nbproxy_nbsl-CatalogManager-17.ior.mgr
-rw-r--r--   1 root     root        1611 Nov 11 05:18 nbproxy_nbsl-CatalogManager-17.ior
-rw-r--r--   1 root     root        1143 Nov 11 05:23 nbproxy_nbsl-ClientManager-17.ior.mgr
-rw-r--r--   1 root     root        1611 Nov 11 05:23 nbproxy_nbsl-ClientManager-17.ior
-rw-------   1 root     root        1575 Nov 11 05:24 nbproxy_pem_cleanup.ior
-rw-r--r--   1 root     root        1143 Nov 11 08:22 nbproxy_nbsl-PolicyManager-19.ior.mgr
-rw-r--r--   1 root     root        1143 Nov 11 08:22 nbproxy_nbsl-StorageService-19.ior.mgr
-rw-r--r--   1 root     root        1611 Nov 11 08:22 nbproxy_nbsl-StorageService-19.ior
 

thanks

ramazan

Clear out the old IOR and IOR.MGR Files

Ramazan,

Clear out the old IOR and IOR.MGR files...

 

  1. Stop NetBackup
  2. Ensure all services / daemons have stopped using the bpps command
  3. Once all services have stopped, remove any remaining ior / ior.mgr files.
  4. Start NetBackup
  5. Cycle Data Collection for that Master

Please Note: Do Not delete these files with the NetBackup Services Running.

Files prior to Nov 3rd 2011 appear to be left out there, and were not cleaned up successfully in the past.

When you stop NBU, most of these files will have been cleared. However, no ior / ior.mgr files should exist with the services stopped.

Therefore, you delete the ior & ior.mgr files if they remain after stopping NBU.

Older ior files can interferre with data collection.   

Unfortunately, at this time, I have not published a Technote Relating to this topic... but I will be working with Engineering on getting one published.

 

If you feel this information was helpful or resolves your issue please remember to mark this post accordingly.  -- Tom

Hi Tom   i'll plan these

Hi Tom

 

i'll plan these actions and let here know if this was successfull.

Thanks

Ramazan

Ramazan, I look forward to

Ramazan,

I look forward to hearing form you...

If it does work, may I ask you to mark the earlier post as a solution.

Thank you,

--Tom