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Unable to access OpsCenter remote web console after upgrade to 7.6.0.2

Hi all, 

Just upgraded our OpsCenter (Windows) from v7.5.0.6 to v7.6.0.2.

I can access to webgui locally when logged onto the server, but now cannot connect remotely - "Internet Explorer cannot display the webpage".

- I have recreated the webapps folder as per TECH206842 > still cannot access the web console remotely.

- Have also tried via IP - https://10.xx.xx..xx/opscenter > No go.

- Web server logs are not giving me any info.

 

Any ideas?

1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

Solution Pg38 of the

Solution

Pg38 of the OpsCenter 7.6 admin guide.

In case Win2000, WinXP SP3, Win2003, or WinCE clients need to connect to
the OpsCenter server using Internet Explorer version 6,7,or 8 with 128 bit cipher
configuration, then following steps need to be followed:

Find server.xml file at

OpsCenter\gui\webserver\conf for Windows server

/opt/SYMCOpsCenterGUI/gui/webserver/conf for UNIX/Linux server.

Find below cipher configuration in server.xml file.

ciphers="SSL_RSA_WITH_RC4_128_MD5,

SSL_RSA_WITH_RC4_128_SHA, TLS_RSA_WITH_AES_128_CBC_SHA,

TLS_DHE_RSA_WITH_AES_128_CBC_SHA,

TLS_DHE_DSS_WITH_AES_128_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA"

Append below list of ciphers in 'ciphers' attribute.

SSL_RSA_WITH_RC4_128_MD5,

SSL_RSA_WITH_RC4_128_SHA,

SSL_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA

■ Restart OpsCenter WebServer service.

Worked for me!!

View solution in original post

5 Replies
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Which version of IE? 

Which version of IE?  Anything after 10 has significant trouble with sites that have self-signed certs.

You might have a fighting chance if you add your OpsCenter to Trusted Sites and set the security for that zone to low.

Another option is to use Firefox (or, if you don't want it taking over all your browing, Firefox Portable).  It throws less of a fit with self-signed sites.

If both IE and Firefox can't talk to it the perhaps the OpsCenter machine has a firewall active that's blocking ports.

 

 

 

Highlighted

Running IE8 with Opscenter in

Running IE8 with Opscenter in the trusted zone. I'm doubtful that it is a firewall issue as things were working perfectly for years until the upgrade... Unless requirments have changed in 7.6? Haven't seen anything in the dodo which would indicate that...
Highlighted

Ah...it might be requirements

Ah...it might be requirements issue...7.6.x likes IE 9 or later...here's the blurb from the logon page on my OpsCenter:

 

Symantec NetBackup OpsCenter works best with:

- Mozilla Firefox 15.0 and later versions (Recommended for best performance)
- Internet Explorer 9.0 and later versions
 

OpsCenter is best viewed with 1280 x 1024 or higher screen resolution with all toolbars on the web browser removed to display maximum information.

For a complete list of currently supported Browser versions, please see the OpsCenter Web Browser Requirements section of the NetBackup Compatibility List on Symantec SORT

https://sort.symantec.com/checklist/install/ops_sample_win

Highlighted

Thanks for the response

Thanks for the response D.Flood.

IE8 meets the minimum requirements, but not for best performance - Which is what the OpsCenter console tells me when I log on locally. smiley

I have an open case with Symantec and they have said it could be a certificate issue. Which it isn't because I don't even get to the security certificate page... just to make sure I imported the certificates into the certificate store both locally and on the remote server > Still just get the "Internet Explorer cannot display the webpage" message.

Any other suggestions would be appreciated...

Highlighted
Accepted Solution!

Solution Pg38 of the

Solution

Pg38 of the OpsCenter 7.6 admin guide.

In case Win2000, WinXP SP3, Win2003, or WinCE clients need to connect to
the OpsCenter server using Internet Explorer version 6,7,or 8 with 128 bit cipher
configuration, then following steps need to be followed:

Find server.xml file at

OpsCenter\gui\webserver\conf for Windows server

/opt/SYMCOpsCenterGUI/gui/webserver/conf for UNIX/Linux server.

Find below cipher configuration in server.xml file.

ciphers="SSL_RSA_WITH_RC4_128_MD5,

SSL_RSA_WITH_RC4_128_SHA, TLS_RSA_WITH_AES_128_CBC_SHA,

TLS_DHE_RSA_WITH_AES_128_CBC_SHA,

TLS_DHE_DSS_WITH_AES_128_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA"

Append below list of ciphers in 'ciphers' attribute.

SSL_RSA_WITH_RC4_128_MD5,

SSL_RSA_WITH_RC4_128_SHA,

SSL_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA

■ Restart OpsCenter WebServer service.

Worked for me!!

View solution in original post