VBR 6.6.2 - VBR Process stopped running

[DaizyBoy]

Hi everyone,

We are using VBR 6.6.2 and the VBR process stopped from time to time while other processes still running as shown below.
We tried to restart the processes, other processes started but the VBR process often not start up and we reboot the VBR server to get it up.

Has anyone encountered this and is there a fix or resolution for issue?

           ----------- 
          ***Symantec Private Branch Exchange running***
         ***Symantec Product Authentication Service running***
        ***Veritas Database Management Server running***
        ***Veritas Backup Reporter Corba Server running***
        ***Veritas Backup Reporter Server not running***
------------

Thanks for the help.

[Rick_Brown]

Yes - I've seen this.
The easy fix is to use the force command to stop the VBR services.

 /<installpath>/VRTSccsvs/bin/vbrserver (start|stop)   [force]

Example:
vbrserver stop force

This will kill all of the VBR service  (or should) - even the one that's hung.
I usually cycle the agent just to cycle everything.

vbrserver start

should be back to normal

[DaizyBoy]

we have done vbrserver stop force in the past but it hang there for extended period of time and eventually we had to reboot the server.  We basically have to reboot it once per week.

[Andrew_K]

Is data collection failing with Java Heap space out of memory.

There are a few ways to increase memory allocations for the webgui/corbaserver/java components if you getting the above errors.

Have you examined the core logs for additional errors?

[Anton_Panyushki]

I have just increased java heap space as follows:

C:\Program Files\VERITAS\VRTSweb\bin>
C:\Program Files\VERITAS\VRTSweb\bin>
C:\Program Files\VERITAS\VRTSweb\bin>webgui maxheap
512 MB
C:\Program Files\VERITAS\VRTSweb\bin>
C:\Program Files\VERITAS\VRTSweb\bin>
C:\Program Files\VERITAS\VRTSweb\bin>
C:\Program Files\VERITAS\VRTSweb\bin>webgui maxheap 1024
Max heap size set successfully to 1024 MB. Please restart the web
server using the command "webgui restart" for the new heap settings to
take effect.

C:\Program Files\VERITAS\VRTSweb\bin>webgui restart
Stopping the web server...
Web server is offline
Making sure the web server has shutdown completely...
Restarting the web server with 2 web application(s)...
Starting web application "vbr"
Web Application "vbr" started successfully
Starting web application "symhelp"
Web Application "symhelp" started successfully
The web server has been restarted

So give it a try.