Anonymous FTP access is back for patches.
I saw a heated thread on one of the user forums on the topic of anonymous ftp access for downloading patches. I wanted to follow up on the topic as soon as there was a satisfactory resolution.
List access has been restored for anonymous access to NetBackup patches. That means you can use 'ls' and 'dir' in the directories so you can find the files you need.
ftp://ftp.entsupport.symantec.com/pub/support/products/NetBackup_Enterprise_Server
Be sure and note that there are underscores in NetBackup_Enterprise_Server in the path above.
If you need to upload something to support you will need a username and password. Support will provide that to you as needed.
The good news for customers is that we are listening and working hard to make your experience better. I love living in a world where you send an email to your friend on a mailing list and a Fortune 500 company jumps to fix an issue.
Message Edited by TimBur on
06-09-2008 08:30 AM
