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Number of 9's

V4
Level 6
Partner Accredited

Ever wondered terminology of Number of 9's in SLA. See the actual downtime offered by multiple vendors in market.

Number of 9’s

Availability Percentage

Total Annual Downtime

2

99%

3 days, 15 hours

3

99.90%

8 hours, 45 minutes

4

99.99%

52 minutes, 34 seconds

5

99.999%

5 minutes, 15 seconds

Hope this helps understanding SLA