04-14-2011 07:49 AM
Solved! Go to Solution.
04-15-2011 06:20 AM
Hi Shark1000,
We need to determine if GAB and LLT are simply disabled or if they had problems during the upgrade and did not get installed.
To check to see if GAB is disabled check the following registry location:
hklm\SYSTEM\CurrentControlSet\Services\Gab
There should be a "Start" key in that location. If the value is 4 then it is disabled. Change the value to 2.
To check if LLT is disabled check the following registry location:
hklm\SYSTEM\CurrentControlSet\Services\llt
There should be a "Start" key in that location. If the value is 4 then it is disabled. Change the value to 2.
If, however, neither of these registry locations exist then there was a problem reinstalling GAB and LLT during the upgrade. If this is the case, I would recommend opening a case with Symantec Technical Support so we can determine why GAB and LLT failed to install and correct that issue.
Thanks,
Wally
04-14-2011 10:37 AM
Did you upgrade the nodes one-by-one or both at the same time?
Are you saying that services are starting on one node and not on the other node?
04-14-2011 01:43 PM
Hi Shark1000,
The Veritas High Availability engine service depends on the Veritas VCSComm service, so if the VCSComm service is not start then that would cause the Veritas High Availability engine service not to start. In other words, resolving the VCSComm service starting problem should resolve the Vertias High Availablity Engine service starting problem.
For the VCSComm service, if you check the event logs you should see an error message from VCSComm service failing to start. If you open it I'm guessing that you will find it to say "Incorrect Function" for the reason the service is not starting. This is typically a problem with the LLTtab file. If you run VCW you can reconfigure the cluster heartbeats and that should recreate the LLTtab file and fix any issues with it.
Please let us know if that does not resolve your issue.
If you would like you can open a case with Symantec Technical Support and we will help you though this process.
Thanks,
Wally
04-14-2011 11:26 PM
Yes. I'm upgrade both node at same time.
Yes. And hardware is the same on both node.
04-15-2011 12:10 AM
Hi Wally,
In event log when I start Veritas VCSComm service find next massage "The Veritas VCSComm Startup service depends on the GAB service which failed to start because of the following error: "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it."
VCW at the step "Edit Options" error "Node has not received cluster membership yet, cannot process HA command" See attach.
04-15-2011 06:20 AM
Hi Shark1000,
We need to determine if GAB and LLT are simply disabled or if they had problems during the upgrade and did not get installed.
To check to see if GAB is disabled check the following registry location:
hklm\SYSTEM\CurrentControlSet\Services\Gab
There should be a "Start" key in that location. If the value is 4 then it is disabled. Change the value to 2.
To check if LLT is disabled check the following registry location:
hklm\SYSTEM\CurrentControlSet\Services\llt
There should be a "Start" key in that location. If the value is 4 then it is disabled. Change the value to 2.
If, however, neither of these registry locations exist then there was a problem reinstalling GAB and LLT during the upgrade. If this is the case, I would recommend opening a case with Symantec Technical Support so we can determine why GAB and LLT failed to install and correct that issue.
Thanks,
Wally
04-15-2011 11:36 AM
Thanks, Wallys for the help.
04-18-2011 06:16 AM
Hi Ivan,
I'm not sure exactly what happened. However, during an upgrade GAB and LLT are uninstalled but the configureation is left in place and then the new versions of GAB and LLT are installed. The default startup type for GAB and LLT after being installed is "Disabled" or 4. The upgrade runs a post process which should set GAB and LLT startup type back to 2. that post upgrade process must have had an issue performing the change to the startup type for GAB.
-Wally