Hello,
Here is the text from the document. It really just states the problem and to contact support for a private fix.
Document ID: 316298
Issue Summary:
Unable to lookup LUN serial numbers
Details:
This issue has been identified and a private fix is available from Symantec Enterprise Technical Support. To obtain the private fix, contact Symantec Support and reference this TechNote during the call. A support representative will be available to assist in troubleshooting this issue. If it is determined that the private fix addresses the problem, the support representative will further assist in obtaining the private fix. For a complete list of Symantec Enterprise Technical Support contact numbers, go to <http://www.symantec.com/enterprise/support/index.jsp>
- Robert