Hi Zahid,
Yes, Symantec has formally extend support life for 5.0 SF product family. 5.0 for AIX / Solaris / Linux is end of support life on Aug. 14, 2013 previously and now it's Aug. 31, 2014.
The definition of different support stage of support life are :
Standard Support: While the Major Release and its related release are GA, and up to their date of EOL, we will provide Standard Support consisting of code modifications, Bug Fixes and security vulnerability fixes for Problems at all Severity Levels to establish or restore substantial conformity with the Software’s Documentation. We also provide Content Updates.
• Limited Support: Once a Major Release and its related releases reach EOL, they enter the Limited Support phase. The Limited Support phase typically lasts for 30 months following EOL. During the Limited Support phase we will provide code modifications or Bug Fixes to address Problems where there has been data loss, production systems are inoperable, significant security vulnerabilities are identified, or there are other significant product defects. For other types of Problems, we will typically provide an existing Bug Fix or we may elect to address your Problem through a regularly scheduled or future Software Version Upgrade. We will continue to provide Content Updates during this Limited Support phase. Note that some older documentation may refer to the Limited Support phase as the “post-EOL Standard Support” period.
• Partial Support: During the Partial Support phase our Support Services generally consist of providing known and existing Bug Fixes, workarounds or information from our technical support knowledge base in response to your request for assistance. Partial Support does not include development of any new modifications to the Software, any attempt to reproduce the Problem, escalation of issues through management channels or to our product development staff, or installation and configuration assistance. The delivery of Partial Support will be subject to available resources, and we may need to limit the amount of time we spend on an issue for a product in its Partial Support phase. We typically do not provide Content Updates during the Partial Support phase.
• End of Support Life: After Partial Support, the Major Release and its related releases reach their EOSL. This is the point in the product support lifecycle where no Support Services are available, and when we stop providing any type of technical support regardless of the Severity Level of the Problem, and regardless of the Support Services offering purchased. Our on-line technical support knowledge base includes support-related information that you can use to perform self-help. We also provide information through our community forums at
http://www.symantec.com/connect/forums. Typically we will keep knowledge base information on-line for a reasonable period of time following End of Support Life.
Zahid_Haseeb
