SF 5.0 Windows HA installation failed

[Anbu]

Hi

I am trying to install SF5.0 HA on Windows 2003 server and it hangs duing installation of Authentication service. Logs are listed below.  This happends after VRTSjre installation and percentage completed is 16%, afterwards it hangs.

[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::checkInstruction:4626] RegOpenKeyEx failed .'2'
[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::checkInstruction:4627] Ignoring: Reason.
[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::canProceed:4568] Recieved instruction from master.
[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::canProceed:4592] Asked to resume the job
[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::PerformSlaveOperations:2691] Handling MSI at 4
[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::PerformSlaveOperations:2715] Operating on component 4.
[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::PerformSlaveOperations:2762] Reading regular cmdline...
[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::PerformSlaveOperations:2783] Calling plug-ins
[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::performOperationOnMSI:3197] MSI path is 'C:\Program Files\Veritas\Veritas Shared\VPI\Release\{50}\pkgs\32\common'.

[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::performOperationOnMSI:3198] MSI file is 'Veritas Authentication Service 32.msi'.

[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::performOperationOnMSI:3199] MSI cmd  is 'INSTALLDIR="C:\Program Files\Veritas\Security" ARPSYSTEMCOMPONENT=1 ALLUSERS=1 REBOOT=ReallySuppress NEEDSHORTCUT=1 BROKERMODE=none SCMSTARTTYPE=auto STARTSERVICE=yes INSTALLLEVEL=2'.

[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::performOperationOnMSI:3200] MSI GUID is '{CD102791-F1F7-4FF8-914E-C4ACA26A2956}'.

[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::performOperationOnMSI:3228] Performing FRESH_INSTALL.
[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::performOperationOnMSI:3310] Installation of MSI 'Veritas Authentication Service 32.msi' on 'dot7' is started.

[2008/12/09 20:23:04 VPI DBG_1 V-16-12-0 vxnode.cpp:vxNode::performOperationOnMSI:3311] Please wait.

Veritas Authentication Service 32.msi.log

=== Logging started: 12/9/2008  20:23:07 ===
Action start 20:23:07: INSTALL.
Action start 20:23:07: EngineStartup.D8FE90B3_C548_421A_89BB_E59CE07449A5.
1: EngineStartup, Last modification : 7/24/2002
1: Checking disk free space
1: Installing kernel files and script engine
1: Failed to create directory 'C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32', return code is 0xb7
1: Extracting _ISRES1033.dll to C:\WINDOWS\TEMP\{0B126435-1A2D-4945-B80A-8AFECCCC125C}
1: Trying to install C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\_ISRES1033.dll...
1: After file installation, return code = 0
1: regsvr32 /s "C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\8\INTEL3~1\_ISRES~1.DLL"
1: Returning code is 0x4
1: Extracting IDriver.exe to C:\WINDOWS\TEMP\{0B126435-1A2D-4945-B80A-8AFECCCC125C}
1: Trying to install C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe...
1: After file installation, return code = 0
1: "C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe" /RegServer
1: Returning code is 0x0
1: Extracting IUser8.dll to C:\WINDOWS\TEMP\{0B126435-1A2D-4945-B80A-8AFECCCC125C}
1: Trying to install C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IUser8.dll...
1: After file installation, return code = 0
1: regsvr32 /s "C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\8\INTEL3~1\IUser8.dll"
1: Returning code is 0x0
1: Extracting ISRT.dll to C:\WINDOWS\TEMP\{0B126435-1A2D-4945-B80A-8AFECCCC125C}
1: Trying to install C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\ISRT.dll...
1: After file installation, return code = 0
1: regsvr32 /s "C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\8\INTEL3~1\ISRT.dll"
1: Returning code is 0x4
1: Extracting objps8.dll to C:\WINDOWS\TEMP\{0B126435-1A2D-4945-B80A-8AFECCCC125C}
1: Trying to install C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\objps8.dll...
1: After file installation, return code = 0
1: regsvr32 /s "C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\8\INTEL3~1\objps8.dll"
1: Returning code is 0x0
1: Extracting IScript8.dll to C:\WINDOWS\TEMP\{0B126435-1A2D-4945-B80A-8AFECCCC125C}
1: Trying to install C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IScript8.dll...
1: After file installation, return code = 0
1: regsvr32 /s "C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\8\INTEL3~1\IScript8.dll"
1: Returning code is 0x0
Action ended 20:23:11: EngineStartup.D8FE90B3_C548_421A_89BB_E59CE07449A5. Return value 1.
Action start 20:23:11: ISMsiServerStartup.
Action ended 20:23:11: ISMsiServerStartup. Return value 1.
Action start 20:23:11: ISStartup.
1: The InstallScript engine version currently installed on this machine is adequate.
1: Event 'E2311921' is created
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x800401e3
1: {CD102791-F1F7-4FF8-914E-C4ACA26A2956}
1: CoCreateInstance failed with error 0x8000401a, try a second approach.
1: Forcing item moniker {2C414D5D-8944-4500-A3D8-C73C27BD1669} into ROT...
1: Extract supporting files
1: Failed to extract _IsUser.dll, Ignore it.
1: Failed to extract IGdi.dll, Ignore it.

[Kimberley]

Hi Anbu,

Did you find an answer to your question? I started with Symantec a couple weeks ago, and am the Community Admin for Storage going. While I'm still ramping up on our products, I'll be on the boards quite often, and wanted to make sure that you were aware of our external Knowledge Base:
http://www.symantec.com/business/support/knowledge_base_sli.jsp?pid=

Let me know if you are still unable to resolve your issue.

Best,
Kimberley