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Support

SFHA Issue

Douglas_Snyder
Level 5
Employee Accredited Certified

‎01-16-2008 08:07 AM

I am setting up a demo system for a customer.  We are getting a crash on the cluster wizard; the error message states:
 
"Faulting application VCW.exe, version 5.0.0.386, faulting module oleaut32.dll, version 5.2.3790.1830, fault address 0x00004cad."
We have re-registered the DLL file and verified the install but the problem persists.  Any suggestions would be helpful.
 
Doug Snyder
SE
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1 REPLY 1

Michael_Zhang
Not applicable

‎01-17-2008 08:45 AM

A few options you can try:
 
Check the virus first. A tons of viruses affect oleaut32.dll file and your customer may have uninstalled some softeware which deleted the oleaut32.dll file. Anyway, you'd better copy the file from another computer to the one you're going to set up the demo system.
 
Make sure your software is working by installing it on another computer, if it goes well, it's clear that the crash is not your software's problem. And I believe that your target is to demonstrate the cluster system, instead of solving the customer's existing problem so just use another computer to do the demonstration.
 
Good luck!
 
Michael Zhang
 
 


Message Edited by Michael Zhang on 01-17-2008 08:52 AM
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