Support for Oracle 10.2.0.4 on RHEL5.6 with SFHA 5.1SP1 RP3

[mikebounds]

A customer of mine says he has been told by Symantec that Oracle 10.2.0.4 on RHEL5.6 on SFHA 5.1SP3 is not supported and they must upgrade to SFHA 6.0 as the customer has been told "update 6" of RHEL5 is not supported with 5.1.x

The 5.1SP1RP3 release notes says supported O/S is:

Red Hat Enterprise Linux 5 (RHEL 5) with Update 3 (2.6.18-128.el5 kernel) till RHEL 5 with Update 9

So this specifically says "Update 6" is supported (unlike RP2 which just says "update 3 or later"

The "SFHA Solutions Oracle Support Matrix" at http://www.symantec.com/docs/DOC5081 says Oracle 10.2 or RHEL5 (updates are not mentioned) is supported with 5.1SP1 RP3 and there are no "notes"

Actually SF 6.0 has "note 5" which says
SFDB tools are only supported with Oracle 10g R2 10.2.0.5

So this is actually saying 6.0 is NOT fully supported with Oracle 10.2.0.4.

Can anyone point me to any docs that say Oracle 10.2.0.4 on RHEL5.6 is NOT Supported with SFHA 5.1SP1 RP3

Can someone from Symantec confirm that Oracle 10.2.0.4 on RHEL5.6 IS Supported with SFHA 5.1SP1 RP3 and so the customer must have been mis-informed or misinterpreted what Symantec has told them.

Thanks

Mike

[Marianne]

Your customer should ask the Support engineer to send the support/non-support in an email along with the URL/documentation....

[Douglas_Snyder]

Mike,

Support for Oracle patch 11.2.0.4 is coming shortly.  Please review the information I sent to my customers on Monday below.

The BU has confirmed that we will shortly support 11.2.0.4 and the announcement will be made this Friday.  I believe that support will only be for SFHA 6.0.3 and later.

There is a known problem with Oracle patch 11.2.0.4.  This patch was released in September and is incompatible with Symantec Oracle Disk Manager (ODM).  Please note that Oracle’s base install patch level is 11.2.0.2 and the recommended patch is 11.2.03 and those versions do not break ODM.  Customers that are using ODM and patch to version 11.2.0.4 will be unable to start their ODM managed databases.

 http://www.symantec.com/docs/TECH210308

 Symantec does support the latest full release of Oracle RDBMS which is version 12c.  No other currently supported versions of Oracle RDBMS are affected – this issue is only with the 11.2.0.4 patchset.  Please inform all customers of this issue as we do not yet have a date for resolution and/or updated patches.  I am monitoring this issue and will be updating the team as items develop.  In the meantime please let me know if customers have any questions relating to this patch or other questions about Oracle support.  Thanks.

 Oracle compatibility list:

http://www.symantec.com/docs/DOC5081