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vxlicrep ERROR V-21-3-1015 Failed to prepare report for key

Dear all,

 

we got a INFOSCALE FOUNDATION LNX 1 CORE ONPREMISE STANDARD PERPETUAL LICENSE CORPORATE. I have installed key using the vxlicinst -k <key> command. But when I want to check it using vxlicrep I'm getting this error for the given key:

vxlicrep ERROR V-21-3-1015 Failed to prepare report for key = <key>

We have Veritas Volume Manager 5.1 (VRTSvxvm-5.1.100.000-SP1_RHEL5 and VRTSvlic-3.02.51.010-0) running on RHEL 5.7 on 64 bits.

I've read that the next step is to run vxkeyless set NONE, but I'm afraid to run this until I cannot see the license reported correctly by vxlicrep.

What can I do to fix it?

Thank you in advance.

 

Kind regards,

Laszlo

7 Replies

Re: vxlicrep ERROR V-21-3-1015 Failed to prepare report for key

Any ideas?

Re: vxlicrep ERROR V-21-3-1015 Failed to prepare report for key

Hi, 

1.  if vxlicrep report also error?

2. have you confirm the key is ok?

 

If the license key is error, you can call support center for non-techinal support.

Re: vxlicrep ERROR V-21-3-1015 Failed to prepare report for key

I realize that this post is a couple of months old, but I just have to add my 2c for sake of completeness...

Infoscale license is for version 7.x.
It will not work on a VxVM 5.1 installation.

You need to upgrade to current Infoscale Storage version.

See this mapping of SF products to Infoscale: 
https://sort.veritas.com/public/documents/vis/7.0/solaris/x64/productguides/html/infoscale_whats_new...

 

 

 

Re: vxlicrep ERROR V-21-3-1015 Failed to prepare report for key

You also can downgrade your Key to the correct version in the online portal.

Re: vxlicrep ERROR V-21-3-1015 Failed to prepare report for key

have you tried the command below?

#vxlicinst  

then press enter and follow the prompts to enter the product serial number

Regards,

 

Frank

Re: vxlicrep ERROR V-21-3-1015 Failed to prepare report for key

Seems @Laszlo_Budai last visited here on 07-19-2016!

Re: vxlicrep ERROR V-21-3-1015 Failed to prepare report for key

Hi there,

thank you all for the answers, I just saw them now. I don't remember what was the solution at the end because it's been quite a long time ago ...

Kind regards,

Laszlo