vxlicrep ERROR V-21-3-1015 Failed to prepare report for key

[Laszlo_Budai]

Dear all,

we got a INFOSCALE FOUNDATION LNX 1 CORE ONPREMISE STANDARD PERPETUAL LICENSE CORPORATE. I have installed key using the vxlicinst -k <key> command. But when I want to check it using vxlicrep I'm getting this error for the given key:

vxlicrep ERROR V-21-3-1015 Failed to prepare report for key = <key>

We have Veritas Volume Manager 5.1 (VRTSvxvm-5.1.100.000-SP1_RHEL5 and VRTSvlic-3.02.51.010-0) running on RHEL 5.7 on 64 bits.

I've read that the next step is to run vxkeyless set NONE, but I'm afraid to run this until I cannot see the license reported correctly by vxlicrep.

What can I do to fix it?

Thank you in advance.

Kind regards,

Laszlo

[Laszlo_Budai]

Any ideas?

[starflyfly]

Hi, 

1.  if vxlicrep report also error?

2. have you confirm the key is ok?

If the license key is error, you can call support center for non-techinal support.

[Marianne]

I realize that this post is a couple of months old, but I just have to add my 2c for sake of completeness...

Infoscale license is for version 7.x.
It will not work on a VxVM 5.1 installation.

You need to upgrade to current Infoscale Storage version.

See this mapping of SF products to Infoscale: 
https://sort.veritas.com/public/documents/vis/7.0/solaris/x64/productguides/html/infoscale_whats_new...

[Modrack]

You also can downgrade your Key to the correct version in the online portal.

[frankgfan]

have you tried the command below?

#vxlicinst  

then press enter and follow the prompts to enter the product serial number

Regards,

Frank

[Marianne]

Seems @Laszlo_Budai last visited here on 07-19-2016!

[Laszlo_Budai]

Hi there,

thank you all for the answers, I just saw them now. I don't remember what was the solution at the end because it's been quite a long time ago ...

Kind regards,

Laszlo