10-17-2012 03:59 AM
Hello all,
In the BESR integration component I am unable to select the disk drives on servers to be backed-up. I get this error message:
An unhandled exception has occurred.
NullReferenceException.
How can I fix it?
Thanks
The complete event log is this:
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10-17-2012 04:47 AM
So do I get it right that you encounter this issue: http://www.symantec.com/business/support/index?page=content&id=TECH135590
If yes try this steps:
-Connect to your SSR MS Database
-run the following query:
SELECT [_id]
,[_ResourceGuid]
,[GeneratedFilename]
,[GenericVolumeID]
,[Label]
,[Machine]
,[MinSize]
,[Mounted]
,[MountPoint]
,[ObjectId]
,[OSServicePackVersion]
,[OSVersion]
,[PartitionOrientedType]
,[PartSize]
,[Size]
,[SizeMB]
,[State]
,[System]
,[TrackingJob]
,[Type]
,[Valid]
FROM [Symantec_CMDB].[dbo].[Inv_BESR_Volume]
-Look for the row(s) where GenericVolumeID has value of NULL
-Edit that row in the Inv_BESR_Volume table and enter the correct value in GenericVolumeID field e.g. C:\oder D:\ ist
11-07-2012 10:10 PM
Please update !
11-28-2012 04:03 AM
May I ask you to mark this post as solved then ?