01-10-2013 03:03 AM
Hi all,
I have BESR2010 (Version 9.0.5.45729) on 5 servers all Windows Server 2008 R2 Enterprise
On 3 of the servers the BESR 2010 backup job sits at 95% Updating History. The only way to get this to work is to restarted the services and re-run the job. this will then run fine. But i dont want to have to do this every day.
I have tried the guide on the link below but do not these servers do not have a Program Data folder
http://www.symantec.com/business/support/index?page=content&id=TECH62474
Any advice will be greatly appreciated.
01-10-2013 04:41 AM
Can you try the following workaround (taken from http://www.symantec.com/docs/TECH139416) to see if it helps:
Once the DLL has been successfully unregistered, the Backup Exec System Recovery service (VProSvc) will need to be restarted. To re-register, remove /U from the above command.
03-15-2013 05:45 AM
Hi Chris,
I have tried this unsuccessfully.
Would this issue normally happen on every backup or randomly? the reason i ask is i am backing up 7 servers, some work fine, others every now and then sit at the '95% Updating History'. There is no pattern e.g. one server will work fine for 6 days then get the 95% issue, then will be fine for couple days then 95% again other servers some are completely successful 100% of the time others get the 95% 30% of the time.
I would have throught there would be a hotfix for this by now?
Thanks
Tom
03-15-2013 08:21 AM
Tom,
I would recommend you open a support case so that we can investigate this further.
Have you considered upgrading to SSR 2011 or 2013?
03-15-2013 08:26 AM
Hi Chris,
Thanks for replying so quickly.
I will open a case shortly, Thanks
Out of curiosity are either of the above versions a free upgrade?
Many Thanks
Tom
03-15-2013 08:38 AM
Tom,
It depends what level of support you have with us. If you contact customer care, they should be able to answer this for you:
http://www.symantec.com/support/assistance_care.jsp
07-04-2013 09:01 AM
Hi all,
Do you know if there has been a hotfix or patch out for this yet.
I found this document but there have been no updates on it since 2010 even though its said to revert back to it for updates periodically.
http://www.symantec.com/business/support/index?page=content&id=TECH139416
I dont get this issue as much anymore but its still a problem. I don't have support other than warranty so i've not been able to speak to Symantec.
Just wanted to see if there were any specific hotfixes out for this. The software is all up to date otherwise.