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BESR 2010 - VProSvc.exe hangs and PlugPlayManager errors in windows system log

Sysadmins_ITW
Level 4

Dear All,

another problem with owr best friend-time comsuming BESR2010!

First of all, my configuration:

  • MS SBS 2003 SP2
  • BESR 2010 SP2
  • NAS Iomega for backups (smb share)

Often BESR doesn't launch backup jobs because VProSvc.exe hangs.

It's not possibile to stop the BESR service, and I need to brutally kill VProSvc.exe process from the task manager. Sometimes this is also not enough in order to restart the service and I need to reboot the server (!!!).

  • In the meantime I can see thousands of warnings in windows system log saying: Timed out sending notification of target device change to window of "C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProSvc.exe"
  • Source: PlugPlayManager
  • Event ID: 257

In this condition it's impossible to do anything. Also the BESR console doesn't respond. See attachment.

Any adeas?

L.

4 REPLIES 4

Markus_Koestler
Moderator
Moderator
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Sysadmins_ITW
Level 4

Thank you!

For the moment i have downloaded the fix. Surely the server will need a reboot so I'll install it this evening after work-hours. After that we will have to wait to see if the error will appear again.

Thank you again, stay tuned!

L.

Sysadmins_ITW
Level 4

Hot fix applied... We'll see!

L.

Markus_Koestler
Moderator
Moderator
   VIP   

Did the hotfix help ?