Dear Symantec,
I am getting this:
Date: 8/13/2013 0:01:28 AM
Notification Type: Error
Priority: High
Description: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of System Reserved (*:\), (C:\), RBD (D:\).
Error E0BB0184: There is not enough free space to maintain snapshot image on volume D:\.
Details: 0xE0BB0184
Our system is W2008R2 x64 SP1
The Hidden partition \ backs up
The C: partition backs up
The D: partition fails with the above error.
The D: partition is 12TB and has been working.
I installed a 1 TB NTFS USB drive as drive E: (empty) and executed "VSSADMIN add shadowstorage /for=D: /on=E: /maxsize=unbounded"--still fails after 12 hours.
Now all of this worked before. The C: drive is W2008R2 with Hyper-V and drive D: contains 4 VMs (all Win2008R2) with C and D drives.
Since the documentation made no mention of required free space on D: to do the snapshot, Drive D; was essentially completely used by the VMs.
Now after the fact, it is noted that up to 25% of the volume needs set aside for shadow storage...
It also seems that Symantec used their own provider with none of the VSSADMIN utilities. Nonetheless it looks as though the new BESR 2013 does use the MS VSS. Your design seems amateur. Why would the drive being backed up need to be written to ?---potentially corrupting the drive being backed up--this is horrible engineering.
Since your documentation is grade school level and your logs are encrypted..how does a company that trusted you get around this dilemma?
Our options:
1. Symantec provides a solution to a poorly designed product.
2. Put BESR 2011 in each VM and the host Partition. Although we were told that the above procedure would work. That is backup \, C, and D:. We do have 4 or 5 licenses.
3. Buy another non-semantic product.
Hope you can help.
Doug
