09-28-2007 02:00 AM
10-24-2007 04:03 PM
10-26-2007 09:21 AM
10-26-2007 10:12 AM
10-26-2007 02:07 PM
Rich,
Please understand that my frustration is not directed at you personally. We have been trying to evaluate BESR for over 3 months and through an extraordinary series of snafu’s we have been stonewalled trying to get a fully functioning trial copy of the software, had tech’s tell us the problem is with Microsoft software, had support cases closed when we were informed they would only be suspended, forced to create new cases and still we have NO answer to an issue we find hard to believe we are the first to encounter.
https://forums.symantec.com/syment/board/message?board.id=111&thread.id=2400
Then, I try to get some help here, (I realize these are advertised as “Peer-Support” forums, but your presence here as more than just a Forum Moderator is disingenuous to say the least) and when I peruse the responses from Official Symantec Reps, they are neither timely nor informative! (you, for example, a month behind.. do you really think that guy has been waiting all this time, hoping you would come along and give him the answer he needs, or did he go and do what your partner Bill keeps telling people… “You should probably open a case with Support”
Is it just me or is this just an example of Symantec telling us you don’t care about your customers? “Let’s create a P2P forum and we can appear to be helping when in reality we can limit the criticism by dumping comments that we don’t like!” <Insert evil laugh here>
Then, when we throw up our hands in frustration here, we have to go and spend more time and money on support that may or may not be able to assist us! It shouldn’t take a month to answer one question! Point me in the right direction! Escalate my issue! I find it difficult to believe that we are the first shop to stumble on this problem. You mean to say that NOTHING like this has been brought to your attention before? Give me a job in QA then, because I can break **bleep**e like no other man I know!!! (Besides Tim Taylor maybe :D )
Either we have totally screwed the pooch and installed something backwards, upside down and in an alien tongue, in which case talk me down and show me where I went wrong, (hard for me to wrap my head around, given the simplicity of the install and creation of restore points) OR our environment is soooo unique that this really is the first time this has happened and NO ONE else has experienced anything like this before OR there are bugs in your software that even your engineers don’t understand and we really should be looking for another solution!
Well, I’m heading home now, so I’ll end this rant.
Take care, good luck here and tell your bosses to get you some help in here. This place could be a tremendous asset, but it seems to me to be an empty promise.