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BESR 8.5 and Win 7 Ultimate Bitlocker

rwood56847
Level 3

I have recently install BESR 8.5 on Win 7 Ultimate. The machine is a laptop and has bitlocker enabled. I keep getting the following errors whenever I attempt a backup:

EC8F17B7: Cannot create recovery points

EC8F03EA: Cannot create a virtual volume image of the selected drive.

E0BB0147: the operation 'Snap Volume' is not currently enabled for this Volume.

Error E0BB0147: The operation '%1' is not currently enabled for this %2.

I have run FIXINSTALL.BAT and rebooted, no effect

I have uninstalled, rebooted and reinstalled, rebooted, no effect

I have manually installed and registered the SymSnap service, made sure it's started, no effect.

I have other machines running bitlocker that are backing up fine.

Any ideas?

2 REPLIES 2

TRaj
Level 6
Employee Accredited

Are you using Microsoft Bitlocker ?

Refer : http://www.symantec.com/docs/TECH67818 

Try to re-create the backup job

Also run chkdsk /r /f once for all the volumes and then run the backups

Upgrade BESR 8.5 to BESR 2010, SSR 2011

 

Laurie_Downey
Level 6
Employee

Refer to the following document for steps to possibly resolve the issue: http://www.symantec.com/docs/TECH159209