12-05-2014 09:04 AM
I have recently install BESR 8.5 on Win 7 Ultimate. The machine is a laptop and has bitlocker enabled. I keep getting the following errors whenever I attempt a backup:
EC8F17B7: Cannot create recovery points
EC8F03EA: Cannot create a virtual volume image of the selected drive.
E0BB0147: the operation 'Snap Volume' is not currently enabled for this Volume.
Error E0BB0147: The operation '%1' is not currently enabled for this %2.
I have run FIXINSTALL.BAT and rebooted, no effect
I have uninstalled, rebooted and reinstalled, rebooted, no effect
I have manually installed and registered the SymSnap service, made sure it's started, no effect.
I have other machines running bitlocker that are backing up fine.
Any ideas?
12-08-2014 05:12 PM
Are you using Microsoft Bitlocker ?
Refer : http://www.symantec.com/docs/TECH67818
Try to re-create the backup job
Also run chkdsk /r /f once for all the volumes and then run the backups
Upgrade BESR 8.5 to BESR 2010, SSR 2011
12-26-2014 12:09 PM
Refer to the following document for steps to possibly resolve the issue: http://www.symantec.com/docs/TECH159209