BESR clients not reporting to BESR-MS

Hi there, What can I do if BESR2010 clients are running scheduled backups, but aren't reporting the completion statuses to the BESR-MS console? I've found a TechNote (http://seer.entsupport.symantec.com/docs/348351.htm), but I need a real solution... should I go back to the previous version? or migrate to a distributed management instead of MS? Or at least, what can I do to make sure that the clients are really being backed up? Regards,