BESR2010 Error: Failed to have success running InstallVSSProvider function in MSIInstallVSSProvider function

[peter12]

Hi:

I'm installing BESR2010 in a Win7_x64

"Error: Failed to have success running InstallVSSProvider function in MSIInstallVSSProvider function"

I've installed the agent without problem in XP, win7 32bit, but with Win7 Enterprise_x64 just can´t pass this point.

I've gone trough TECH135537, and amy Microsoft Distributed Transaction Coordinator service is running...

Anyone can point me in the right direction??

Best regards

[Markus_Koestler]

Have you run the setup as admin ?

[peter12]

Yes, right click run as Administrator, logging on as Administrator.

The same procedure works fine with other servers, but not ion this one. 

[Markus_Koestler]

Have a look here: https://www-secure.symantec.com/connect/de/forums/install-error-failed-have-success-running-installvssprovider-function-msiinstallvssprovider-f

[peter12]

I should re-install windows???$%&.. the tread says he finally re-installed windows. I even tryed to register the symSnap VSS provider manually by:

3. Type vssproviderinstall.exe -register "Symantec SymSnap VSS Provider" SymsnapProvider.dll "Symantec SymSnap VSS Provider" "Symantec SymSnap VSS Provider"

It did returned the prompt but registered nothing...  

[Markus_Koestler]

Any news here ?

[Markus_Koestler]

Any updates here ?

[Markus_Koestler]

Any news here ?

[Astier]

Installation on a new born Win7x64 PC.

Would appreciate an answer, as problem occured twice on 2 different PC.

I worked around by enabling system protection on all of the disks, only system one was by default. Reboot, reinstall/repair, reboot again and backup is running.

Hope it will be same cause and remedy for  the other ?

1. Does 9.02 verify protection state on volumes, if this point is a prerequisite ?
    
2. What about space amount allowed for protection ?

Thanks, for info.

Jean-Jacques

[Andreas_Horlach]

There may be an issue with the Windows installer itself. What error did you get?

[Astier]

Same as first post :

"Error: Failed to have success running InstallVSSProvider function in MSIInstallVSSProvider function"

No other statement.

Thanks,

Jean-Jacques