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Backup Exec recovery 2010

I have an issue with restoring an email message the GRO.  Has anyone made this work?
I have installed the server edition on a 2008 server with Exchange 2007
I did the restore point.  Then run the GRO restore and I can see all the email accounts and messages for each account.
When I try to restore which is suppose to save as a message file it fails.
When I try to open message in outlook nothing ever happens.
When I try to forward I get the email window saying, requested email is attached but there is no attachment.
Does anybody have any idea's.