Backup Symtem Recovery Scheduled Job fails to Run, Service stops when regular BE 12.5 job runs

[Server-tech]

Greetings:

On a Windows Server 2008 (SP2) with Exchange Server 2007 (SP2) and Backup Exec 12.5 SP3 I have Backup Exec System Recovery 8.5.3.31483 I have the following symptoms:

When a Backup Exec 12.5 job runs the Backup Exec System Recovery service stops. I have a Scheduled task to restart it since having the service recovery option on the service itself doesn't work in this instance.

I discovered that BESR is trying to install the SP6 Patch while the backup job is running and it of course stops the service.

The Patch install has 2 main errors:
 

Product: Symantec Backup Exec System Recovery -- Error 2602.The File table entry 'P_rcdx.rtp' has no associated entry in the Media table.

Product: Symantec Backup Exec System Recovery - Update '{6FDD130B-CA05-41F2-93C3-C7C56B021F5B}' could not be installed. Error code 1603.

I get the same result when I tried to manually install the patch.

When I run a BESR job manually it runs OK


I have 2 questions.
1) How to I force BESR not to install patches on it own. I can not turn off Live update in general as the server has other Symantec Products.

2) How to i get the SP6 patch to install successfully? (Get around this Error 2602.The File table entry 'P_rcdx.rtp' has no associated entry in the Media table. issue)

This server is in production and since it has Exchange I am extremely limited on when it can be rebooted.

Thanks,
Paul


 

[criley]

Have you tried manually installing SP6 (http://seer.entsupport.symantec.com/docs/339394.htm) ?

There is a utility that allows you to remove BESR from LiveUpdate - I will see if I can make this available to you.

[Server-tech]

Chris:  
   Yes I have tried to run the install manually.  I get a message box that the Error 2602.The File table entry 'P_rcdx.rtp' has no associated entry in the Media table and the upgrade is listed as failed.

Yes I would like that utility to stop live update to work for BESR so I can run it manaully when given approval by management.

Thanks,
Paul

[Server-tech]

I forgot to explicitly point out that the current patch level is 3 is I understand your version label specs 8.5.3.31483

[criley]

I've not seen or heard of that error before so I'm not sure what the cause is.

Here's the utility for opting out of LiveUpdate: http://seer.entsupport.symantec.com/docs/345651.htm

[Server-tech · Accepted solution]

Thanks for the LiveUpdate opt out utility.  I ended up having to uninstall BESR and reboot, install BESR and reboot, install SP6 and reboot again.  All is well I hope!