Backup exec SR 8.5 licensing issue

[l3wis2000]

Hi There, we have been using BESR 8.5 for a few years now and really like it. This week i have been building a new server Win 2003 Standard R2 64bit, to replace a 32bit server of the same type. The problem is that the install on the new server wont accept the product key, we have 5 licenses on this key and to my knowledge we currently use 4. I contacted customer care as our support contract has now expired and they validated the key as genuine. Can any one help me with this issue?

[Markus_Koestler]

Try to stop the BESR service, then delete the following registry keys if they exist and afterwards restart the 2services:

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec System Recovery\8.5]

"O"
"AK"

"LO"

"MLO"

[NeerThadarai · Accepted solution]

You should refer this article and see if that helps

http://www.symantec.com/docs/TECH67316

[l3wis2000]

Thanks Markus,

Worked a treat! Much obliged.

[Markus_Koestler]

Good to hear, feel free to mark my post as solution !