11-15-2011 01:08 AM
I am getting the following error since last few days when running backup either manually or scheduled
the os is win2003 32 bit ent (/PAE switch enabled )
16 GB ram
Event Type: Error
Event Source: Backup Exec System Recovery
Event Category: High Priority
Event ID: 100
Date: 11/15/2011
Time: 2:01:25 AM
User: N/A
Computer: ser01
Description:
Error EC8F17B7: Cannot create recovery points for job: Drive Backup of SAN (D:\). Error E7B70001: Win32/Win64 API DeviceIoControl(IOCTL_VSNAP_SET_SNAP_VOLUMES) failed. Error EBAB03F1: Insufficient system resources exist to complete the requested service.
Details: 0xE7B70001
Source: Backup Exec System Recovery
Please help
11-15-2011 01:20 AM
Does this only affect volume D ? What other volumes are you backing up?
Are you seeing any other errors in the Windows event logs around this time?
What build of BESR 8.5 do you have (check in Help/About)?
11-15-2011 02:16 AM
So that error was seen at 11PM. What time does the backup of volume D start?
What do you see when you run vssadmin list writers from the command prompt? Are any of the VSS writers in a bad state?
11-15-2011 02:17 AM
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12293
Date: 11/14/2011
Time: 11:01:56 PM
User: N/A
Description:
Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {262b716e-bb23-41b5-aaef-e2c15e767167}. Routine details PreCommitSnapshots({124548bb-d055-4cb5-9c74-7fbbef57c976}) [hr = 0x8000ffff].
BE version 8.5.0 28843
11-15-2011 02:24 AM
All were stable yesterday , but this moment all are failed.This problem happens for all the volumes
11-15-2011 02:36 AM
You should investigate why they are in a failed state then. This may be a Windows issue.
You are also running BESR 8.5.0.x - this is very old and should be updated.
11-15-2011 03:10 AM
Upgrading will solve this issue if it is a windows issue .
There are SQLBACKUP (from SQL SERVER) scheduled and BE2010R3 ( For sql backup from media server job scheduled ) agent also installed other than BESR agent
BE2010R3 sql backup and Scheduled backup from SQL dosent have any problem . One thing i noticed when the SQL guys takes backup and when they tried to zip using wrar it was failing with the error
"nsufficient system resources exist to complete the requested service". I dont know how to begin the troubleshooting :)
11-15-2011 03:26 AM
So if you are also backing up using Backup Exec, you need to figure out when this problem starts. In other words, get the VSS writers into a good state and then monitor backups to see when the issue is seen. This should allow you to narrow down the problem.
As already mentioned, you should update BESR because there have been 9 service packs since the initial release of 8.5. At the moment, you are not taking advantage of any of the fixes in those 9 SPs...
11-15-2011 05:35 AM
There was no problem in the beginning . These all happened recently .
Anyway I have one question regarding upgrading .
I can directly upgrade the besr 8.5 to SSR2011 ?
Or do i uninstall the besr 8.5 first and install 2011
What would you suggest
11-15-2011 05:47 AM
You can upgrade from 8.5 to SSR 2011 - assuming you have licenses for SSR that is.
11-15-2011 05:58 AM
I had checked with a Symantec Tech Support , He told to uninstall and reinstall .Dont know why :)
11-15-2011 06:06 AM
The upgrade does actually do an uninstall for you but it also gives you the option of retaining the existing job and the backup history.