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Can create a recovery Disck

Hello,

I use System recovery 2013 r2 and I can't create a the recovery disk.

Classic option is not avalaible.

Windows save and backup is working correctly.

Thanks for your help

1 Solution

Accepted Solutions
Accepted Solution!

GREAT GREAT GREAT !!!! Thanks

GREAT GREAT GREAT !!!!

Thanks a lot.

View solution in original post

15 Replies

What do you mean by 'classic

What do you mean by 'classic option is not available' ?

What operating system is this on?

windows 7 64bits

windows 7 64bits

SSR 2013 r2.JPG

OK, thanks. Can you please

OK, thanks.

Can you please translate the message into English (the message below 'Classique').

Could you also confirm the version you are using (check in Help/About for version details).

EDIT: What do you see if you click on the '?' on the right-hand side below 'Classique' ?

file from local system aren't

file from local system aren't avalaible for create à recovery disk.

SSR 2013  r2 version 11.1.0.53728

After the ? message said "classique" avalaible only if windows save and backup is working.

Can you run LiveUpdate and

Can you run LiveUpdate and update to SP2 (11.1.2)? A reboot will be needed after SP2 is installed.

Then try again..

Also, can you run the WINVER command from the command prompt - what does this return (provide a screenshot please).

Thanks for your help. Update

Thanks for your help.

Update is finish, now 11.1.2.54477

I'm sorry but the problem is the same.Screenshot.JPG

Is this 32 or 64bit version

Is this 32 or 64bit version of Windows 7 Home Premium?

Could you also run command prompt as admin, then run the following command:

bcdedit /enum OSLOADER

Please provide a screenshot of the results.

64 bits. After the command I

64 bits.

After the command I read this error message : can't open data store ....

Screenshot_0.JPG

You need to run command

You need to run command prompt as administrator.

(No subject)

Screenshot_1.JPG

Thanks for this. I'm looking

Thanks for this.

I'm looking into this. As a workaround, you can use the advanced option to create a recovery disk - this requires Microsoft ADK to be installed.

EDIT: It looks like your WinRe partition is on volume D. It usually appears on volume C. Have you made this change so that it's now on D? Just curious to understand how this happened (not sure if this is the cause yet but this is what we suspect the problem to be).

Not my own. This partition

Not my own. This partition was maid by H.P when I'd bought this machine

Quick update: Our engineering

Quick update:

Our engineering team are working on a fix for this issue. I will share details of the fix when it's ready.

OK, we think we have found

OK, we think we have found the problem.

The description for your Windows Recovery Environment when using the BCDEDIT command has (recupere) on the end. Looks like this is causing a problem.

The simple solution is to rename this so that is just reads: Windows Recovery Environment

You can change this using the bcdedit set command, as per:

https://msdn.microsoft.com/en-us/library/windows/hardware/ff543429%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

Let me know if this helps.

Accepted Solution!

GREAT GREAT GREAT !!!! Thanks

GREAT GREAT GREAT !!!!

Thanks a lot.

View solution in original post