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Can create a recovery Disck

electron40
Level 3

Hello,

I use System recovery 2013 r2 and I can't create a the recovery disk.

Classic option is not avalaible.

Windows save and backup is working correctly.

Thanks for your help

1 ACCEPTED SOLUTION

Accepted Solutions

electron40
Level 3

GREAT GREAT GREAT !!!!

Thanks a lot.

View solution in original post

15 REPLIES 15

criley
Moderator
Moderator
Employee Accredited

What do you mean by 'classic option is not available' ?

What operating system is this on?

electron40
Level 3

windows 7 64bits

SSR 2013 r2.JPG

criley
Moderator
Moderator
Employee Accredited

OK, thanks.

Can you please translate the message into English (the message below 'Classique').

Could you also confirm the version you are using (check in Help/About for version details).

EDIT: What do you see if you click on the '?' on the right-hand side below 'Classique' ?

electron40
Level 3

file from local system aren't avalaible for create à recovery disk.

SSR 2013  r2 version 11.1.0.53728

After the ? message said "classique" avalaible only if windows save and backup is working.

criley
Moderator
Moderator
Employee Accredited

Can you run LiveUpdate and update to SP2 (11.1.2)? A reboot will be needed after SP2 is installed.

Then try again..

Also, can you run the WINVER command from the command prompt - what does this return (provide a screenshot please).

electron40
Level 3

Thanks for your help.

Update is finish, now 11.1.2.54477

I'm sorry but the problem is the same.Screenshot.JPG

criley
Moderator
Moderator
Employee Accredited

Is this 32 or 64bit version of Windows 7 Home Premium?

Could you also run command prompt as admin, then run the following command:

bcdedit /enum OSLOADER

Please provide a screenshot of the results.

electron40
Level 3

64 bits.

After the command I read this error message : can't open data store ....

Screenshot_0.JPG

criley
Moderator
Moderator
Employee Accredited

You need to run command prompt as administrator.

electron40
Level 3

Screenshot_1.JPG

criley
Moderator
Moderator
Employee Accredited

Thanks for this.

I'm looking into this. As a workaround, you can use the advanced option to create a recovery disk - this requires Microsoft ADK to be installed.

EDIT: It looks like your WinRe partition is on volume D. It usually appears on volume C. Have you made this change so that it's now on D? Just curious to understand how this happened (not sure if this is the cause yet but this is what we suspect the problem to be).

electron40
Level 3

Not my own. This partition was maid by H.P when I'd bought this machine

criley
Moderator
Moderator
Employee Accredited

Quick update:

Our engineering team are working on a fix for this issue. I will share details of the fix when it's ready.

criley
Moderator
Moderator
Employee Accredited

OK, we think we have found the problem.

The description for your Windows Recovery Environment when using the BCDEDIT command has (recupere) on the end. Looks like this is causing a problem.

The simple solution is to rename this so that is just reads: Windows Recovery Environment

You can change this using the bcdedit set command, as per:

https://msdn.microsoft.com/en-us/library/windows/hardware/ff543429%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

Let me know if this helps.

electron40
Level 3

GREAT GREAT GREAT !!!!

Thanks a lot.