09-30-2019 03:54 AM
Downloaded System Restore 16
Product Installation Wizard loads.
Click on 'Install New' under 'Installation'
Window opens showing progress'LOading Install. please wait........'
Runs for about 15% then closes.
Have tried with seperate download of System Recovery 18, same issue.
This is a new windows install, System Recovery 16 installed and worked fine on previous install.
Grateful for advice.
Solved! Go to Solution.
09-30-2019 07:50 AM
Tried the Basic version as Multilingual failed, just a test.
Solved problem.
Once unblocked, turned off Norton Security and installed without a glitch.
09-30-2019 04:00 AM
Try this https://www.veritas.com/support/en_US/article.100011953.html
Would recommend you use v18 as v16 is end of standard support now (https://www.veritas.com/support/en_US/article.100038901.html).
09-30-2019 05:23 AM
Thanks, tried that but same problem with v18 multilingual, the v18 basic starts to load install but comes up with error stating it doesn’t support windows 8 or 10 amongst others.
09-30-2019 05:33 AM
Is there a reason why you are using the basic edition? I would suggest downloading the desktop edition instead. You can get it here: https://www.veritas.com/trial/en/us/system-recovery-18
If this still fails, would recommend you check in the Windows application/system event logs to see what errors are shown at the time you attempted the install.
09-30-2019 07:50 AM
Tried the Basic version as Multilingual failed, just a test.
Solved problem.
Once unblocked, turned off Norton Security and installed without a glitch.