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Can not instal System Recovery 16

gilbey666
Level 3

Downloaded System Restore 16

Product Installation Wizard loads.

Click on 'Install New' under 'Installation'

Window opens showing progress'LOading Install. please wait........'

Runs for about 15% then closes.

Have tried with seperate download of System Recovery 18, same issue.

This is a new windows install, System Recovery 16 installed and worked fine on previous install.

 

Grateful for advice.

1 ACCEPTED SOLUTION

Accepted Solutions

Tried the Basic version as Multilingual failed, just a test.

Solved problem.

Once unblocked, turned off Norton Security and installed without a glitch.

View solution in original post

4 REPLIES 4

criley
Moderator
Moderator
Employee Accredited

Thanks, tried that but same problem with v18 multilingual, the v18 basic starts to load install but comes up with error stating it doesn’t support windows 8 or 10 amongst others.

criley
Moderator
Moderator
Employee Accredited

@gilbey666 

Is there a reason why you are using the basic edition? I would suggest downloading the desktop edition instead. You can get it here: https://www.veritas.com/trial/en/us/system-recovery-18

If this still fails, would recommend you check in the Windows application/system event logs to see what errors are shown at the time you attempted the install.

Tried the Basic version as Multilingual failed, just a test.

Solved problem.

Once unblocked, turned off Norton Security and installed without a glitch.