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Can't selected drives on selected computers

Hello everybody,

I use product Symantec System Recovery 2013 Management Solution installed on server 2008 R2 SP1.

I have several backups policy configured which run well. I didn't have this error before.

 

But, I can not select the desired drived when I create a new backup policy.

When I click on All drives on selected computers, It appears a blank page with error :

################################################################################

Symantec™ System Recovery 2013 Management Solution

An unexpected error has occurred in the application. For further details, see Altiris Log Viewer.

################################################################################

 

Thanks for your response

Samir

 

8 Replies
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Re: Can't selected drives on selected computers

Can you open up the Altiris Log Viewer (on the Management server) and check the error you are seeing at the time of reproducing this issue? Please provide a screenshot that shows the error.

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Re: Can't selected drives on selected computers

I added the following error from event viewer on server which is installed Symantec System Recovery 2013 Management Solution

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 22/04/2016 17:48:15

Event time (UTC): 22/04/2016 15:48:15

Event ID: 59e5ca8313dc456ca63c34237c57a6ac

Event sequence: 392

Event occurrence: 2

Event detail code: 0

 

Application information:

Application domain: /LM/W3SVC/1/ROOT/Altiris/Symantec.BackupSln.Web-4-131058130730566913

Trust level: Full

Application Virtual Path: /Altiris/Symantec.BackupSln.Web

Application Path: D:\Applications\Apps_Spe\Altiris\Symantec System Recovery Management Solution\Web\

Machine name:  XXXXXXXXXXXXXXXX

 

Process information:

Process ID: 9756

Process name: w3wp.exe

Account name: IIS APPPOOL\Classic .NET AppPool

 

Exception information:

Exception type: ArgumentNullException

Exception message: Value cannot be null.

Parameter name: input

 

Request information:

Request URL: http://srvbackup/Altiris/Symantec.BackupSln.Web/BackupPolicy/PolicyDrivesDyn.aspx

Request path: /Altiris/Symantec.BackupSln.Web/BackupPolicy/PolicyDrivesDyn.aspx

User host address: XXXXXXXXXXXXXXXX

User: XXXXXXXXXXXXXXXX

Is authenticated: True

Authentication Type: Negotiate

Thread account name: XXXXXXXXXXXXXXXX

 

Thread information:

Thread ID: 210

Thread account name: XXXXXXXXXXXXXXXX

Is impersonating: False

Stack trace: at System.Text.RegularExpressions.Regex.IsMatch(String input)

at Symantec.BackupSln.Web.PolicyDrivesDyn.Page_Load(Object sender, EventArgs e)

at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)

at System.Web.UI.Control.OnLoad(EventArgs e)

at System.Web.UI.Control.LoadRecursive()

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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Re: Can't selected drives on selected computers

Hi Chris,

Thanks for your response.

I sent you a screenshot.

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Samir, Thanks but this will

Samir,

Thanks but this will require more detailed analysis. Can you open a support case please?

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Re: Can't selected drives on selected computers

Yes, I can open a case.

But I didn't found my product of web site. Which products can I choose ?

1- I connected me on https://mysymantec.force.com/customer/s/

2 - I clicked on "Request Assistance" > I select "I am having an issue with my product" > I choose a subject > I click on next

3- I click on "add" in order to add my product 

But the following products "System Recovery Management Solution" or "System Recovery Server Edition" don't appear on list.

I sent you a screenshot

Thanks

Samir

 

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These are Veritas products

These are Veritas products now, so please do not use the Symantec website...

Try from here instead: https://my.veritas.com/

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Re: Can't selected drives on selected computers

Thanks Chris.

I will test now by passing by the new site.

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Re: Can't selected drives on selected computers

Hi Chris,

I opened the following case 21335410 for my problem.

Thanks.