04-22-2016 08:13 AM
Hello everybody,
I use product Symantec System Recovery 2013 Management Solution installed on server 2008 R2 SP1.
I have several backups policy configured which run well. I didn't have this error before.
But, I can not select the desired drived when I create a new backup policy.
When I click on All drives on selected computers, It appears a blank page with error :
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Symantec™ System Recovery 2013 Management Solution
An unexpected error has occurred in the application. For further details, see Altiris Log Viewer.
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Thanks for your response
Samir
04-22-2016 08:34 AM
Can you open up the Altiris Log Viewer (on the Management server) and check the error you are seeing at the time of reproducing this issue? Please provide a screenshot that shows the error.
04-22-2016 08:51 AM
I added the following error from event viewer on server which is installed Symantec System Recovery 2013 Management Solution
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 22/04/2016 17:48:15
Event time (UTC): 22/04/2016 15:48:15
Event ID: 59e5ca8313dc456ca63c34237c57a6ac
Event sequence: 392
Event occurrence: 2
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/Altiris/Symantec.BackupSln.Web-4-131058130730566913
Trust level: Full
Application Virtual Path: /Altiris/Symantec.BackupSln.Web
Application Path: D:\Applications\Apps_Spe\Altiris\Symantec System Recovery Management Solution\Web\
Machine name: XXXXXXXXXXXXXXXX
Process information:
Process ID: 9756
Process name: w3wp.exe
Account name: IIS APPPOOL\Classic .NET AppPool
Exception information:
Exception type: ArgumentNullException
Exception message: Value cannot be null.
Parameter name: input
Request information:
Request URL: http://srvbackup/Altiris/Symantec.BackupSln.Web/BackupPolicy/PolicyDrivesDyn.aspx
Request path: /Altiris/Symantec.BackupSln.Web/BackupPolicy/PolicyDrivesDyn.aspx
User host address: XXXXXXXXXXXXXXXX
User: XXXXXXXXXXXXXXXX
Is authenticated: True
Authentication Type: Negotiate
Thread account name: XXXXXXXXXXXXXXXX
Thread information:
Thread ID: 210
Thread account name: XXXXXXXXXXXXXXXX
Is impersonating: False
Stack trace: at System.Text.RegularExpressions.Regex.IsMatch(String input)
at Symantec.BackupSln.Web.PolicyDrivesDyn.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
04-25-2016 12:23 AM
Hi Chris,
Thanks for your response.
I sent you a screenshot.
04-25-2016 12:57 AM
Samir,
Thanks but this will require more detailed analysis. Can you open a support case please?
04-25-2016 05:57 AM
Yes, I can open a case.
But I didn't found my product of web site. Which products can I choose ?
1- I connected me on https://mysymantec.force.com/customer/s/
2 - I clicked on "Request Assistance" > I select "I am having an issue with my product" > I choose a subject > I click on next
3- I click on "add" in order to add my product
But the following products "System Recovery Management Solution" or "System Recovery Server Edition" don't appear on list.
I sent you a screenshot
Thanks
Samir
04-25-2016 06:02 AM
These are Veritas products now, so please do not use the Symantec website...
Try from here instead: https://my.veritas.com/
04-25-2016 06:18 AM
Thanks Chris.
I will test now by passing by the new site.
04-25-2016 07:40 AM
Hi Chris,
I opened the following case 21335410 for my problem.
Thanks.