Cant repair / modify or uninstall backup exec syatem recovery 2010

[simon4]

Evening,

Im after some pointers here. ive googled this one to deth

I have backup exec system recovery 2010 running on SBS2008

for some reason this whole app stopped working wont even open. So i want to repair the installation.

If i try repair / modify or remove from add / remove programs or teh original CD I get the error

Installshield DLL custom action>

File 'C|program files (x86)\symantec\Backup Exec Stem Recovery\agent\spnregister.dll' can not be found.

I have tried getting extracting this file from the cab on the installation media and putting it into the correct location but no good.

I have tried this manual remove

http://www.ehow.com/how_6470454_uninstall-backup-exec-system-recovery.html

 but when i do a fresh install after it fails with related errors.

Also installed on the server is symantec endpoint security and backup exec 2010 small business server. (so I cant delete the C:\programfiles\symantec folder and repair th registry after.

Any pointers apreciated

Thanks in advance

Si

[Markus_Koestler]

Try the MSIZAP utitily  to delete the product from the windows installer database and manually remove the files afterwards.

[KarbonKopy]

I have to agree with Markus, it's probably in the installer database and once removed will install with no problem. Run into that with SEP more than my share of times!

[Markus_Koestler]

Have you had a chance to try ?

[simon4]

Morning, I had to wait for a weekend ot do this.

HAve done the msizap, and proceeded to reinstall. I now get the error "install has detected a newer version of this technology. To install symantec backup exec system recovery 2010, symantec backup exec system recovery 2010 9.0.1.36527 must first be removed through add / remove programs"

I have renamed the program files folder for it and am now booting ht server. I will then clean the registry and reboot then try to download the newest version of the software.

Will let you know the result later today

Si

[simon4]

Ive downloaded the latest version (BESR_2010_9.0.2.37914) I was  previously installing from BESR_2010_9.0.1.36527

The two attatchments are the error im getting, then the screen shot of whats left in MsiZap

My next plan is to go throought the registry manually & remove. Can anyone recommend me a regisrty tool that will search then let you delete multiple enteries ?

Thanks in advance

Simon

[Markus_Koestler]

I think it should be sufficent to remove HKLM\Software\Symantec\Backup Exec...

[simon4]

altghought that registry key does exist, there is no sub or seperate key for system recovery.

Please see attatched the screen shot of the error im getting now along with a view of the registry key for backup exec expanded,

[Andreas_Horlach · Accepted solution]

Have you tried this? www.symantec.com/docs/TECH66685

[simon4]

got slightly further...

I now get error attatched.

When i search the registry for unknown\components it dosent find anything

I have found a key with that name and changed its permissions to system and admin have full control but no change (have put back after)

Have also booted the server a few times,

Have also ran ccleaner on the registry to tidy any dead ones

really doing my fruit now

[Andreas_Horlach]

To rule out security settings, try the following to restore the security settings to the default settings:

1. Login as the administraror. Then open a command prompt. At the command prompt, type (or copy and paste) this:
   secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
2. You receive a "Task is completed" message and a warning message that something could not be done. You can safely ignore this message.
3. From the command prompt, type
   %systemroot%\syswow64\regsvr32 %systemroot%\syswow64\wshom.ocx, and then press ENTER. If you are running a 32-bit operating system, type this instead:
   %systemroot%\system32\regsvr32 %systemroot%\system32\wshom.ocx

Once done, try the install once again.

[KarbonKopy]

I had the exact same error as Simon, and after follow ing both posts by Andy I am happy to report back it did indeed install. Crazy.

[simon4]

Thankyou for your help ladies & gents. Took a lot longer than id have liked but good fix either way

Have chosen to mark two posts as solution

Thanks again, Till the next time...