Careless Support for Installation of our System Recovery 2011- Bad Support

[NAFCEL]

Dear All,

Two months ago, we have opened a case with Veritas for upgrade of symantec management console from 7.1 V2 to 7.6 Version.

Till date they have called us 100 times and every time they will tell that we are collecting the logs and escalating the case to the higher level.
When SSR was under Symantec they were solveing any issue within hours not even days.

I request the responsible manager or whoever he is to contact us immediatly to take correction action to solve our issue becasue we have a 3 years license agreement with Symantec and it seems there is no use of the renewal we made.

hope speaking in public we give us a positive & quick response.

please contact my netwrok engineer Faraz to solve this issue now.

Faraz: 00966533618553

Hamza Sheikh 

Head of IT 

NAFCEL - Jeddah

+966553232844

[criley]

Can you please provide your support case number so that I can pass this on to the relevant person?

[NAFCEL]

For those 2 months, there were many case numbers, the last one is: 21368830.

I hope this time there is no escalation, we want a final solution!

[criley]

This particular case is 28 days old. Are you saying that you have had other previous cases for the SAME issue?

This case was only today escalated to the 3rd level of support (my level).