03-18-2015 08:14 AM
Hi....I converted from Ghost a year or so ago. I don't think until today I ever had the occasion to browse a recovery point backup and try to recover or view just one file.
I did that today and got very strange results. I was able to open the backup after entering my password (it is pw protected, if that matters). Then, I clicked on the folder that was there "Documents and Setting" and got only a blank. It was as if nothing was there. I checked the backup again--it looked correct. Finally, I mounted it as an H drive and everything seems to be there. I was able to open the file I wanted and do what I wanted.
So, I'm guessing the procedure has changed from Ghost, and it is mandatory to mount the drive first? Or, am I missing something?
03-18-2015 08:28 AM
No, you should not have to mount the recovery point first before restoring files/folders.
I am assuming you are talking about using the recovery point browser to restore your data?
03-18-2015 09:00 AM
Yes, that's correct. So, then, I can't get any individual files to show when clicking on Documents and Setting after opening the recovery point.
On seeing your response, I did further investigation and it appears to be only the Documents and Settings folder where this happens. Everything else works normally.
03-18-2015 09:03 AM
What operating system are you seeing this on? What version of SSR (check in Help/About for details)?
03-19-2015 01:45 AM
If it's Windows 8.x you are talking about, maybe this explains it: