I'm using Symantec system recovery 2011 but i faced many problems that local support does not feed me back with solution
Jobs does not start as schuduled most of the time .. i start them manually by restarting services all. which mean that something going wrong.
hounestly, i give up from local support and from product itself
you may find explained screen shots attached
It seems that you have a number of different issue which is going to be difficult to help you with via these forums.
Do you currently have an open support case? If yes, please let me know what the case ID is and I will see what I can do to help.