Error During SSR 2013 Install

[SBE_User]

When attempting to install SSR 2013, it gets all the way to the end and I get the following:

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Install Error

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FATAL ERROR: ERROR: Failed to execute FDO_Win32ExecuteProgram property in InstallDrivers Function for Gearworks driver

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OK   

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Then it rolls back and exits.  This has happened multiple times.

Any thoughts?

Thanks!

[Backup_Exec1]

Hi

Is this first time  install of the product on the machine or it is an upgrade from the earlier version 

Thanks

[PravinAmin · Accepted solution]

Hi,

To get around this issue, please follow the following steps:

1. Start SSR installation in custom mode instead of typical mode

2. Unselect the CD/DVD Feature on features page

3. Proceed with installation

To use CD/DVD feature on the machine run Gearworks driver installation manually from:

http://www.gearsoftware.com/support/drivers.php
 

-Thanks,

Pravin

[SBE_User]

Thank you PravinAmin - your solution worked for me!