Error E339514F ?

[BMS]

BESR 7.0: I'm getting this error message at least once every hour. The 'unknown object' referred to is (probably) a disk that is not present any more in the machine. How can I reset/remove/end this notification?

Error:

--- "Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )"---

thnx, cheers, BS

[SteveErv]

I have the same issue and thought I'd add some details to the above post for our situation.  We removed an iSCSI SAN drive from a machine and started to receive this error.  This drive had never been backed up by BESR and was only on the server for a few minutes while we were doing a test.

I've completely un/re-installed BESR (v7.0.2.23035) and the error still persists.  I have even run "scrubber" which is a Microsoft utiltity that removes registry pointers to old disk volumes.

This error is not affecting backups, but it is quite annoying and leads one to wonder what else might be broken.

Thanks,

Steve

[MDolfins]

I have the same problem on one of my servers. We had to move a storage array for our file server from one MSA to another one on our SAN. Even though the old array no longer exists, the management control software is still trying to find it. The backups run fine, windows is fine (as far as the drives), but we keep getting these errors.

[Eemans_Dany]

We have the same problem, but the error stops when the agent stops and the soft is unninstalled.

Then we installed the most recent agent, reboot the server and the error is back.

It seems there is something thad hangs in the registry. All the backups runs normal only the error in eventviewer is annoying.

[BMS]

Glad to see I'm not the only 1. However, Symantec doesn't seem to be very interested in the issue, given the fact nobody ever gave a response so far ...

cheers, BS

[Eemans_Dany]

To All.

A possible explanation is :

You instal the agent, removed for any reason and than reinstall it (for update). At this moment it is possible thad some register keys are not beeing changed as suposed. This means thad BESR is still looking for the volumes connected to the previous agent and generated the error as known. I have received a *.bat file from symantec to cleanout the register.

If this is succesvol i will inform you.

Dany

[Eemans_Dany]

To all.

It seems thad the solution from symantec is not working.

I will look further in to it, if anybody else find a solution, let us know.

Dany

[Rich_L]

Hi Everyone,

I have been looking into this and doing some research.  I have found some references to this issue, but I do not have a solution or work around at this time.  Please stay tuned to this thread and I will post my findings.

If anyone has this issue actively happening, please send me a PM with your contact information.

[Rich_L]

Does anyone have an Active or Archived case on this specific issue with Symantec Technical Support?  If so, I would be happy to look at it further.  I did some searching and could not find any known cases on this issue. 

If anyone has a Case on this issue, active or archived, Please send the Case number to me in a PM (Private Message).

[David_Toombs_2]

Date: 12/8/2007 21:00:00 PM

Notification Type: Error

Priority: Medium

Description: Error E339514F: The object requested from the host application is unknown: Volume M3204721611Offset63_Volume.

I will open a case on Monday.

Just pushed out BSR too thirty servers so have a few issues to resolve!

[BMS]

It's getting really anoying

12/12/2007 4:19:44 AM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 5:19:59 AM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 6:19:44 AM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 7:19:44 AM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 8:19:44 AM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 9:19:44 AM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 9:33:57 AM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 10:19:44 AM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 11:19:44 AM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 12:19:44 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 13:19:43 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 14:19:43 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 15:19:43 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 15:33:57 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 16:19:44 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 17:19:43 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 18:19:43 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 19:19:43 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 20:19:43 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 21:19:43 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 21:33:57 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 22:19:43 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/12/2007 23:19:43 PM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )
12/13/2007 0:19:43 AM Medium Priority Error: Error E339514F: The object requested from the host application is unknown: Volume M3609680418Offset63_Volume. 0x00 (Backup Exec System Recovery Management Control )

[David_Toombs_2]

Symantec support suggested uninstall and reinstall of management control component. 

This worked in one case, but not others.

In addition the error / alert occurs whenever you add, alter or amend a volume. 

So the above workaround isn't really a sustainable solution.

We now have six out of thirty servers with this alert.

This will only increase as we attach or deattach SAN LUNs, resize volumes, etc,etc. 

Our solution - reduce the alert levels via SMTP and Event logs...

[BMS]

hmmm, I suppose that's the way it is... thnx for the tip.

cheers, BS

[Rich_L]

We are working on a Service Pack release for Backup Exec System Recovery Manager that is expected to resolved this issue.  Currently this SP is anticipated to be ready for release in late January 2008.

I will post further updates as they become available.

[Rich_L]

The BESR and BESRM 7 service pack .03 release has been updated to Mid-January 2008.

I will post further updates in this thread.

[zmq503o1]

I upgraded to v7.0.3 but I'm still receiving these messages. What now?