05-23-2008 04:37 PM
06-04-2008 04:53 AM
Same here, bought 5 copies for 5 servers, installed 3 copies but all say Error EC8F17B7: Cannot create recovery points for job: Drive Backup of DATA (D:\). Error E0BC000A: The saved initial state for applying changes does not match the current system state. Error E0BC000B: Object Segment SME~Computer~BgM0C1CC376Region-0~SM0C1CC376Region-0-1 is incompatible. Error E0BC000B: Object Segment SME~Computer~BgM0C1CC376Region-0~SM0C1CC376Region-0-2 is incompatible. Error E0BC000C: Object WindowsDevice SME~Computer~Sg71537153 was in the saved state but is not in the current state.
Details: 0xE0BC000A
What gives with that, have uninstalled and reinstalled, run the fixinstall.bat still nothing, called Symantec (as per this error is fixed in ver 7.03 and 8, if not call Symantec) but was told I had to buy support or they will not help me. Did you manage to come right with yours??06-04-2008 05:27 AM
06-04-2008 07:07 AM
06-11-2008 11:06 PM
06-12-2008 04:02 PM
06-12-2008 11:18 PM
12-13-2008 03:15 PM
12-14-2008 01:09 PM
Hi David
That was the solution or was it, after 3 months of troubleshooting Symantec support supplied a link to the new version which worked without a hitch. I was assured that the licese keys would work and the case was closed, for 2 months we had a trouble free backups untill the Trial Expired and I was again told by Syamntec Support that I must purchase the new version and or support.
So to answer your question NO after 8 months we are still in the same boat we started in, less the clients who cancelled our services due to the inabillity to make the products we sell work. Ver 8.51 at least works unlike the buggy early versions of 8 but as we a system builder and buy the system builder packs Symantec Support are not interested. I managed to get a case number but it is going nowhare, current case number 281-467-765 where despite being told to upgrade and close the case (as it worked), we are now being told we do not qualify for the working version and to go back to the buggy ver 8, and no you can't reopen the previous case opened by Brian!!!!!!!!!!!!!
12-15-2008 06:58 AM
A few comments concerning your issue.
I Quote an email I recieved from a Symantec employee on 09/25/2008: "...you can buy initial maintenance within 30 days of the original purchase, after that it requires a purchase of an upgrade license with maintenance."
We too have been selling the System Builder's version of BESR that does not include maintencance and we've also been denied free upgrades when the older version failed and the only solution that Symantec could recommend was to upgrade to a new version of BESR.
Here's a handy table to help you purchase the right product numbers in the future:
http://symantec-besr.blogspot.com/2008/12/besr-product-numbers-and-besr-licensing.html
I'll be posting more information to the blog in the near future concerning product numbers for upgrades, maintenance, etc.
12-15-2008 01:05 PM
12-15-2008 01:06 PM
12-15-2008 01:06 PM
12-15-2008 01:47 PM
12-15-2008 02:17 PM
12-15-2008 04:06 PM
02-02-2010 07:22 AM