Error EC8F1F44: Cannot mount recovery point From SSR 2011

I am trying to setup a test environment with SSR 2011 by converting many of my production machines to virtual machines. To start I need to get the DC convert (drives C (boot), to virual disks...I get a 

-Error EC8F1F44: Cannot mount recovery point 'file://BackupServer/storage/dcserver_C_Drive001.v2i'.
--Failed to Add mount point.

 

(UMI:V-281-3215-8004)

troubleshoot from Symantec Recovery Point Browser
Version: 10.0.0.39952
 

When Verify my Recory Point..

 

 

Try to Mount..

 

1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

Check in services; do you see

Check in services; do you see the 'GenericMount Helper Service'?

Update to SP1 (10.0.1) via LiveUpdate and reboot. Then try to mount again..

View solution in original post

2 Replies
Highlighted
Accepted Solution!

Check in services; do you see

Check in services; do you see the 'GenericMount Helper Service'?

Update to SP1 (10.0.1) via LiveUpdate and reboot. Then try to mount again..

View solution in original post

Highlighted

thank you.. i am successful

thank you..

i am successful in converting my DC..