Error EFA0000D on Linux while snapping volume

[it10]

Dear experts,

while trying to backup a rather large partition (450GB, 299GB used) under Linux, I get the following messages:

Analyzing the storage management stack
Snapping volumes
Analyzing the storage management stack
100% [==============================================================] Finished
Error EFA0000D: The volume is not snapped.
Error EFA00017: Unsnap failed.
Error E0A20019: Backup Failed.

It's a reiserfs partition mounted in rw mode, so there should not be a big problem taking a snapshot and backing it up.

Other partitions are backed up normally, no problem here. It's a virtual server with SuSE Linux Enterprise Server 11 installed.

The commandline is "/usr/sbin/symsr -b /dev/sda7 -d /media/backup/backup_sda7.v2i "

/media/backup is a rw cifs network share, all other backups go there as well. There's also enough free space.

Does anybody have an idea what's going wrong here?

Regards,

Folker

[criley]

Does this help/apply?

http://www.symantec.com/docs/TECH159042

[it10]

Unfortunately not. Neither do we have LVM volumes defined nor does the specific error message shown in your link occur.

Here's an excerpt from our /etc/fstab:

/dev/sda5            swap                 swap       defaults              0 0
/dev/sda1            /                    reiserfs   acl,user_xattr        1 1
/dev/sda7            /oracle              reiserfs   defaults              1 2
/dev/sda6            /usr                 reiserfs   acl,user_xattr        1 2

[criley]

We will probably need to look at the debug logs to see what is going on here (http://www.symantec.com/docs/TECH160280).

Once you have these logs, please contact me directly via these forums.

[it10]

I've got the file, please let me know how to proceed.