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Error code ECA307D2 when creating recovery disk

 

Got the following error on two different Windows 7 boxes when trying to create a recovery USB stick:


error.png

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9 Replies

Re: Error code ECA307D2 when creating recovery disk

Different error code but the following might help: http://www.veritas.com/docs/000081423.

Also, can you confirm the exact version of System Recovery you have - look in Help/About for version details (do not post a screenshot of this as this will expose your license key).

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Re: Error code ECA307D2 when creating recovery disk

Product version is 11.1.6.55604... latest available download from website.

There are no encryption products (that I'm aware of) installed, so I don't think your link applies.

 

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Re: Error code ECA307D2 when creating recovery disk

Does it work if you try to create the recovery disk as an ISO file rather than on USB?

Can you provide the following log file please: \Windows\Logs\DISM\dism.log

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Re: Error code ECA307D2 when creating recovery disk

I'll try the .iso option next time I'm on site.  I doubt it's an issue with the stick.  Creation was successful on three similar PC's with identical USB sticks. 

 

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Re: Error code ECA307D2 when creating recovery disk

You may be right but I thought it was something worth trying - to narrow down the issue if nothing else.

We may need a support case opened for further investigation.

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Re: Error code ECA307D2 when creating recovery disk

OK, I'm new here so let me know what I need to do.

 

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Re: Error code ECA307D2 when creating recovery disk

I had already left for the day (I'm in the UK) so did not see your reply until this morning.

Did you try creating SRD as ISO file?

I would recommend opening a support case so we can investigate further.

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Re: Error code ECA307D2 when creating recovery disk

OK, was back on site and discussed the problem with the office manager.  I was having the same problem on 2 different PC's.  Come to find out, they both had Webroot antivirus installed.  Once I uninstalled that the problem was solved.

My experience is that anitvirus software causes more problems than it solves.  Smiley Frustrated

 

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Re: Error code ECA307D2 when creating recovery disk

That's good to hear, thanks for the update.

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