Error when trying to configure SMTP notifications within VSR

 

Afternoon all
Hopefully someone can help with this issue. I see the following error message as soon as I click the "SMTP Email" button within the "Notifications" section of the VSR options and despite being able to dismiss it, I'm still unable to apply any settings.VSR18.jpg
I'm currently running in trial mode on three servers running differing operating systems (Windows Server 2008 Std R2, Server 2012 R2 Std and Server 2016 Std), all of which are exhibiting the same issue. Support have been of no help as they won't support me without being licensed but I'm not going to purchase a license without ensuring that the product functions as it should first.

Any help is appreciated.

Thank you.

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4 Replies

Re: Error when trying to configure SMTP notifications within VSR

Hm, we're running VSR 18SP2 on server 2012R2 with SMTP notifications successfully, but we set them per VSR-MS.

Because of the error message I guess some components related to mail are missing on the machines?!

Re: Error when trying to configure SMTP notifications within VSR

@Prognosys 

Can you try the following on one of these servers:

  1. Run CMD as admin
  2. Change into following folder: C:\Program Files\Veritas\Veritas System Recovery
  3. Run Fixinstall.bat
  4. Once batch file has completed, reboot server

Does this help?

Re: Error when trying to configure SMTP notifications within VSR

@Prognosys 

Just checking to see if those steps I suggested helped or not?

Re: Error when trying to configure SMTP notifications within VSR

Thanks criley

I will try this tonight with a reboot but I'm not holding my breath as it seems unlikely that multiple fresh installs should need reparing.