Error while launching Symantec System Recovery Disk Wizard

[Eppie]

After installing Symantec system recovery 2013 R3 Desktop, I tried to make a System recovery disk by starting the wizard.

However I get the error message: Failed to create a 'ImageSource' from the text 'pack://application:,,,,/Symantec.UI.WpfResources;component/images/error_16.gif'.

After closing the message the wizard will not startup again untill the computer is restarted. After a restart the message pops up again. I reinstalled alrady but without succes.

Does anybody have suggestions how to repair and be able to create a SSRD?

[criley]

After installing Symantec system recovery 2013 R3 Desktop

There is no such thing as R3. Can you confirm the exact version by looking in Help/About.

Also, what version of Windows are you seeing this problem on?

Can you please provide a screenshot of the error.

[Eppie]

Thanks Chris. The R3 was a typo which should be R2. The full version details are:

Symamtec System Recovery 2013 R2

version: 11.1.2.54477

Windows version: Windows 7 ultimate SP1 (64bit)

See the screenshot of the error message in the attachment.

[criley]

Can you provide the following file please:

\ProgramData\Symantec\Symantec System Recovery\Logs\SRDCreatorUI.log

[Eppie]

Attached the log file SRDCreatorUI.log

Had to rename to txt to be able to attach

[criley]

Thanks for this. A couple more questions:

1. How far do you get in the SRD wizard before you see this error?
2. Have you tried both the Typical and Advanced methods to create the SRD?

[Eppie]

The wizard did not start at all. The error massage directly appears afther trying to start the wizard.

I also have tried different ways of starting the wizard, within the SSR program or direct but all gave the same result.

[criley]

Can you provide an MSINFO32 file please? Start | Run | MSINFO32 | Save

[criley · Accepted solution]

Thanks for providing the system info file. I see this:

Start Menu\Programs\FastPictureViewer    Public:Start Menu\Programs\FastPictureViewer

Looks like the above may be the cause. Refer to:

http://blogs.msdn.com/b/vsnetsetup/archive/2013/03/19/visual-studio-2012-ide-shows-failed-to-create-a-imagesource-from-the-text-images-medium-png-while-accessing-file-new-file-open-dialog-boxes.aspx

[Eppie]

Thanks Chris!

Uninstalling the FastPictureViewer has solved the problem. I can startup the wizard now.